Networks Operation Center

Grupo NEU; Paraná; Presencial; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Telecommunications professional for their Network Operations Center in Paraná, Argentina. The role involves monitoring and resolving incidents in a global network while providing customer support. Candidates must have at least 3 years of relevant experience and a degree in a related field. Fluency in English is essential for this role.

Formación

• Minimum 3 years of experience in Satellite or Cellular Communications.
• Strong foundation in telecommunications fundamentals.
• Experience with RF systems and broadband systems.

Responsabilidades

• Monitor operational status of global gateway and telemetry stations.
• Detect and resolve network anomalies.
• Document incidents and manage tickets in the incident system.
• Provide customer-facing technical support.
• Perform maintenance on teleport systems.

Conocimientos

Fluent in English

Troubleshooting complex systems

Hands-on experience with RF systems

Knowledge of IP networks

Excellent communication skills

Educación

Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field

Herramientas

Monitoring and fault management tools

Descripción del empleo

Position Overview

We are looking for a Telecommunications professional to join our Network Operations Center. This is an international team that provides 24/7 support.

IMPORTANT

Only candidates with fluent English (spoken and written) will be considered for this role.

As a member of the team, you will play a key role in monitoring, analyzing, and resolving incidents across a global network of gateways and telemetry stations using satellite and ground-based communication technologies. In addition to monitoring and first-level support, you will also be involved in preventive and corrective maintenance of critical infrastructure systems.

Responsibilities

• Monitor operational status and connectivity of global gateway and telemetry stations.
• Detect, analyze, and resolve network anomalies or failures, conduct root-cause analysis, and escalate when necessary.
• Document incidents in detail and manage tickets in the incident management system.
• Ensure service continuity through real-time monitoring and effective incident resolution.
• Provide customer-facing technical support via phone, email, and chat.
• Perform preventive and corrective maintenance on teleport systems and associated infrastructure.
• Collaborate with cross-functional teams on escalations, upgrades, and system changes.
• Operate and maintain monitoring and fault management tools to ensure network health and performance.

Minimum Requirements

• At least 3 years of experience in Satellite or Cellular Communications.
• Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.

Requirements

• A very strong foundation in telecommunications fundamentals is essential to be considered for this role.
• Hands-on experience with RF systems, high-power amplifiers, converters, antenna drive systems, and baseband equipment.
• Solid knowledge of IP networks, fiber optics, modems, multiplexers, and broadband systems.
• Proficiency with remote monitoring tools, diagnostics, and remote desktop platforms.
• Ability to troubleshoot complex systems with minimal supervision.
• Excellent communication skills in English, both written and verbal.
• Flexibility and adaptability in a dynamic, fast-paced operational environment.
• Demonstrated experience with monitoring and fault management tools.