Manager On Duty

Hilton; Comisión de Fomento de Perú; Híbrido; ARS 68.579.000 - 99.058.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incredible travel perks – 110 nights,

Paid parental leave

Mental health resources

Paid time off

Descripción de la vacante

Hilton is seeking a Manager on Duty to oversee hotel operations during the General Manager's absence and to deliver memorable guest experiences. You will lead front desk and related team members, ensure policy compliance, and respond to guest inquiries with warmth and efficiency.

You’ll coordinate across departments, monitor safety and service quality, and mentor staff to foster a high-performance culture. Join a brand that values integrity, leadership and teamwork.

Formación

• Experience in hospitality management or hotel operations.
• Strong interpersonal and communication skills.
• Proven ability to lead teams and deliver consistent guest experiences.

Responsabilidades

• Manage daily hotel operations: front desk, staffing, room inventory and policy compliance.
• Delight our guests with a friendly, proactive service approach and quick issue resolution.
• Assist across departments including bell service and front desk during peak periods.
• Monitor property safety, security and service quality, addressing issues promptly.
• Provide regular team updates and training on hotel offerings and local attractions.
• Track guest satisfaction metrics and implement improvements as needed.
• Inspire and develop the team to maintain a positive and productive work environment.

Conocimientos

Leadership

Guest services

Communication

Teamwork

Problem solving

Descripción del empleo

Job Identification: 218550

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty , you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods

• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Paid time off (PTO) – Recharge, relax, and take time for what matters most

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.