Managed Services Consultant - Salesforce

Bridgenext; Argentina; A distancia; ARS 2.000.000 - 3.000.000; Jornada completa

Descripción de la vacante

A leading digital consulting firm is seeking a Managed Services Consultant - Salesforce in Argentina. This role involves supporting clients on their Salesforce journey, providing expertise, and leading technical discussions. The ideal candidate has over 5 years of experience in consulting with strong communication and technical skills, along with relevant Salesforce certifications. Remote work is supported, with flexible hours for coordination with US clients.

Formación

• 5+ years of experience in consulting, support, or product ownership roles.
• Proven ability to lead discovery sessions and document use cases.
• Experience mentoring junior team members.

Responsabilidades

• Facilitate requirement gathering and synthesize requirements.
• Provide Salesforce platform expertise to help clients make decisions.
• Guide clients through new release testing and deployment.

Conocimientos

Salesforce platform expertise

Consulting experience

Technical acumen

Cross-functional teamwork

Strong communication skills

Salesforce certifications

Educación

Salesforce Administrator certification

Salesforce Advanced Administrator certification

Salesforce App Builder certification

Herramientas

Jira

Confluence

Descripción del empleo

Company Overview

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.

Position Description

The Managed Services Consultant - Salesforce is a subject matter expert for a portfolio of clients, supporting them on their product path on the Salesforce platform and ecosystem. The Consultant wears many hats: Salesforce Administrator and declarative Developer, Product Analyst, Consultant, troubleshooter, Project Manager, Trainer, and a sympathetic ear for our clients. The client will lean heavily on you for guidance and direction on the Salesforce Platform, support working with their customers, and defining the future direction of their products.The Consultant can present complex information equally well to a business audience or a developer, has hands-on experience implementing Salesforce.com functionality, and can act as a knowledgeable liaison between technical teams and business stakeholders.

Responsibilities include but are not limited to:

• Proactively facilitate requirement gathering/interview sessions, synthesize requirements
• Triage client support requests, resolve the requests you can, and refer requests to other resources when necessary
• Provide Salesforce platform expertise to help clients make product business decisions
• Assist clients in resolving issues with the customers’ implementations of their products
• Guide clients in working with Salesforce and use of ISV business management tools
• Configure declarative portions of applications in Force.com
• Collaborate with clients to produce or update technical and product documentation to facilitate enablement and effective knowledge transfer, both within Bridgenext and the client organizations
• Identify and escalate changes to the scope of services
• Guide and support clients through new release testing and deployment processes
• Research, investigate, and request assistance with solutions and considerations when client requests fall outside your knowledge and experience

Workplace: Based in Latin-America and preferably in Argentina working remotely. Working hours are flexible but must be available for meetings in Eastern Standard Time. Some evenings hours may be required at times for coordination with offshore resources. This role supports US-based English-speaking clients so strong English communication is imperative.

Must Have Skills:

• 5+ years of experience in consulting, support, or product ownership roles, with a strong focus on the Salesforce platform
• Experience supporting both Salesforce ISVs (e.g., AppExchange apps, packaging, Security Review, product roadmaps) and Salesforce end customers (e.g., internal orgs, Sales Cloud, Service Cloud, CPQ, Experience Cloud)
• Strong technical acumen with the Salesforce platform — including declarative tools, data model design, flows, and AppExchange components — and the ability to solution without defaulting to custom code
• Proven ability to lead discovery sessions, clarify business needs, document use cases, and translate them into scalable, maintainable Salesforce solutions
• Experience working with cross-functional teams, supporting multiple accounts, and jumping into live calls to help troubleshoot or guide technical/functional conversations
• Comfortable reviewing existing orgs and products to identify gaps, architectural concerns, and improvement opportunities
• Familiarity with ISV-specific considerations like product scalability, roadmap planning, Security Review readiness, packaging approaches (1GP/2GP), and customer onboarding workflows
• Able to manage and support your own portfolio of accounts, while also assisting other consultants with complex client needs, prioritization, and solution design
• Experience with agile practices, backlog grooming, sprint planning, and Jira/Confluence or similar tools
• Strong verbal and written communication skills — able to guide clients through decisions, manage expectations, and communicate tradeoffs to technical and non-technical audiences
• Salesforce certifications required: Administrator, Advanced Administrator, App Builder
• Experience mentoring junior team members and contributing to team standards, documentation, and onboarding

Preferred Skills:

• Salesforce Sales/Service Cloud Consultant Business Analyst or Experience Cloud certifications preferred
• Experience with Sales Cloud, Service Cloud, Health Cloud, and other Salesforce products a plus

Professional Skills:

• Strong English written, verbal, and presentation skills
• Strong team and individual player
• Maintains composure during all types of situations and is collaborative by nature
• High standards of professionalism, consistently producing high quality results
• Self-sufficient, independent requiring very little supervision or intervention
• Demonstrate flexibility and openness to bring creative solutions to address issues

Bridgenext is an Equal Opportunity Employer

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