Lobby Host

Jones Lang LaSalle; Argentina; Presencial; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A leading global real estate service provider is looking for a Customer Service Representative in Buenos Aires, Argentina. The role involves greeting visitors, maintaining professional presentation, and ensuring outstanding customer interaction. Candidates should have a bachelor's degree in customer service fields, 1-3 years of experience, and be bilingual in English and Spanish. This position is on-site and requires a hands-on and outgoing attitude.

Formación

• 1 to 3 years of experience in customer service.
• Professional written and speaking level in English and Spanish.
• A multi-skilled profile with a hands-on attitude.

Responsabilidades

• Greet and register visitors, ensuring a professional presentation.
• Coordinate event requirements and provide concierge services.
• Maintain confidentiality and respond to inquiries from visitors.

Conocimientos

Customer service

Bilingual English and Spanish

Technology interest

Outgoing personality

Educación

Bachelor’s degree in customer services or related field

Descripción del empleo

Overview

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Location: CABA, Argentina

• Work schedule: Monday to Friday, 8:00 am to 5:00 pm

• Work model: On site

• Contract Type: Indefinite-term

This role is responsible for the delivery of the Client Customer Experience to all Client visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression.

Location: On-site – Buenos Aires, ARG

Location: On-site – Buenos Aires, ARG

Responsibilities

• Maintain a highly professional and polite manner always, both in person and on the telephone. Follow any dress code guidelines. Make eye contact with visitors.

• Greet, register and badge visitors.

• Enter guest information into the client-provided visitor registration management system; as requested and approved. Where applicable, collect emergency contact information.

• Notify the appropriate Client staff to inform them of their visitor. Maintain confidentiality regarding visitors.

• Respond to questions from staff and visitors regarding directions, local services, amenities and building locations.

• Make arrangements for taxi/transportation app service as requested.

• Provide guest wireless access code as required or direct visitors and staff to the appropriate location.

• Ensure the customer facing meeting room is kept neat and tidy.

• Receive and/or direct to the appropriate onsite location, incoming local deliveries and distribute or communicate to staff to pick up the deliveries to the proper department locations and tenant; arrange courier pickups upon request at selected sites or direct staff to the appropriate on-site location.

• Answer and direct phone calls/mains/ switchboard or lobby desk, respond to general inquiries and support administrative requests.

• Ensure front desk and lobby areas are maintained with a professional presentation and that any applicable requirements are met.

• Support and coordinate events requirements with business and/or IFM events team ensuring requirements are met and delivered according with IFM scope service.

• Provide concierge with daily briefings on events and meeting schedules and any other specific user requirements key to meeting customer experience.

• Perform daily sweeps on meeting rooms and lobby area to ensure it is clean, tidy and functional at all times. Work with Hospitality and/or Cleaning provider to ensure food and crockery is removed once function has finished.

• Maintain and keep current Standard Operating Procedure (SOP) manuals for the Lobby Area or in smaller offices for the site.

• Enter service requests or update as work completion status changes in work order system.

• Coordinate and assist with Lobby and/or general maintenance issues, including entry of Service Requests into the GFSC.

• Provide access to Tier Two IFM Providers to carry out maintenance work in accordance with site EHS systems and procedures.

• Ensure Client devices, display services and associated lobby technology is functioning and working at all times. Work with Client IT and Site FM in raising technical issues and failures promptly and to full resolution.

• Monitor staff and visitors who enter secured areas. Contact security immediately for all types of security breaches and problematic situations.

• As necessary, commence emergency procedures in a manner consistent with assigned location emergency response plans.

• Complete the reports that are required according with the role (use of rooms/spaces, calls quantity, visitors, etc).

Qualifications and skills

• Bachelor’s degree in customer services careers or field related.

• 1 – 3 years on customer services

• English and Spanish professional written and speaking level.

• The position is required to have a multi-skilled profile, interested in technology, outgoing and with a hands-on attitude to engage visitors.

Equal Opportunity and Privacy

JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We protect personal information provided to us in connection with our recruitment process and keep it for legitimate business or legal reasons before deleting it securely. For more information about how JLL processes personal data, please view our Candidate Privacy Statement. For candidates in the United States, please see our Equal Employment Opportunity policy. JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email [e-mail]. Please direct any other general recruiting inquiries to our Contact Us page.