Lead Fraud Operations Analyst

Apollo.io; Argentina; A distancia; ARS 53.243.000 - 79.865.000; Jornada completa

Descripción de la vacante

Apollo.io is seeking a Sr. Fraud Operations Analyst to lead complex fraud investigations and develop procedures for fraud detection. The ideal candidate will have over 5 years of experience in fraud operations, strong SQL skills, and a curious mindset. Join us to help unlock our customers' revenue potential in a dynamic, AI-driven environment.

Formación

• 5+ years of experience in fraud investigations or related operations roles.
• Strong SQL skills and experience with MongoDB is a plus.
• Proven ability to create and document operational processes.

Responsabilidades

• Handling fraud escalations and investigations.
• Performing attribution analysis of fraud events using SQL/Python.
• Training customer-facing teams on verification methodologies.

Conocimientos

SQL querying

Data analysis

Investigative mindset

Problem-solving

Attention to detail

Herramientas

MongoDB

Fraud detection tools

Descripción del empleo

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About the role:

The Sr. Fraud Operations Analyst is a key member of the Fraud team responsible for executing and leading complex product abuse and fraud investigations. They will independently handle fraud investigations, identify vulnerabilities, design cross-team procedures, and train Support teams on verification processes. The ideal candidate will have experience with technical product investigations, including ticket/escalation management, data analysis, and source-code review. This role requires innovative thinking, effective communication, and strong prioritization skills.

Daily Responsibilities:

1. Handling fraud escalations and investigations, including customer-reported events like account takeovers, anomalous activities, and abuse reports.
2. Reviewing, classifying, and responding to chargebacks and fraud-related events.
3. Investigating volumetric/anomaly alerts generated by Apollo’s fraud detection systems.
4. Performing attribution analysis of fraud events through data analysis using SQL/Python.
5. Managing external brand abuse cases and takedown requests.
6. Developing fraud event classification and retroactive analysis processes across multiple teams.
7. Identifying and integrating key data sources to improve investigation processes.
8. Conducting root-cause analysis of fraud vulnerabilities and collaborating with Product/Engineering teams for remediation.
9. Monitoring external fraud actor activity using open-source intelligence techniques.
10. Training customer-facing teams on verification and identification methodologies.
11. Designing low-friction KYB/KYC and asynchronous verification procedures.
12. Leading and mentoring junior Fraud Analysts and non-expert team members.
13. Collaborating regularly with Support staff on customer issues.

Qualifications:

• 5+ years of experience in fraud investigations or related operations roles.
• Strong SQL querying skills (e.g., inner/outer joins, CTEs); experience with MongoDB is a plus.
• Knowledge of chargebacks, disputes, ACH processes, and their full lifecycle.
• Experience with rules-based fraud detection tools (Stripe Radar, Signified, etc.), without vendor-specific requirements.
• Proven ability to create, document, and train operational processes for fraud or customer support teams.
• Curious and investigative mindset, skilled at analyzing logs, messages, and evidence to understand attacker behavior.
• Ability to work independently, problem-solve, and prioritize effectively.
• Positive attitude, detail-oriented, analytical, and eager to learn.
• Comfortable working remotely with self-discipline.
• Proficient in written and spoken English.

Our Culture & Values

Apollo.io is an AI-native company committed to continuous improvement. We value innovation, productivity, and a growth mindset. If you enjoy leveraging AI and automation to find smarter, faster solutions, you'll thrive here.

Why Join Us?

We are driven by a shared mission to unlock our customers' revenue potential. We foster ownership, focus, urgency, and learning. We invest in your growth, support collaboration, and encourage bold ideas. If you want your work to matter and your career to grow, Apollo.io is the right place for you.