Know Your Customer Manager

Fairygodboss; Buenos Aires; Presencial; ARS 134.985.151 - 179.980.202; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation leave

Family support programs

Medical coverage for family

Descripción de la vacante

J.P. Morgan in Buenos Aires seeks a Team Lead for Wholesale KYC Operations to guide a team of analysts supporting onboarding, renewals, and remediation, ensuring compliant, efficient processes.

You will collaborate with Legal, Compliance, Technology, Client Services and Operations to mitigate risk and uphold high standards, while fostering an inclusive, high-performing culture. University degree, Fluent English, and KYC/AML experience are required; strong coaching and communication skills are

Formación

• University degree required.
• Fluent English, written and spoken; daily formal communication.
• Experience in KYC/AML, client onboarding or related operations in financial services.
• People management experience, leading and coaching high-performing teams.
• Talent development including training and mentoring analysts.
• Ability to meet tight deadlines in high-volume environment.
• Strong attention to detail, risk awareness and sound judgment.
• Adaptability to changing priorities, processes and regulations.
• Client-focused mindset with commitment to quality and operational excellence.
• Continuous improvement mindset and problem-solving orientation.

Responsabilidades

• Lead and develop a team, manage workload and priorities.
• Oversee KYC tasks and client documentation for onboarding, renewals and remediation.
• Ensure compliance with AML/KYC policies and escalate issues when needed.
• Serve as point of contact for onboarding and KYC requirements.
• Drive quality control; ensure records are accurate and compliant.
• Maintain and improve standard operating procedures.
• Partner with stakeholders to resolve issues and unblock cases.
• Track and follow up on pending client documentation with internal teams.
• Participate in or lead process-improvement projects and trainings.

Conocimientos

Fluent English

KYC/AML experience

People management

Talent development

Deadline-driven

Detail-oriented

Regulatory compliance

Client-focused

Problem solving

Educación

University degree

Descripción del empleo

About the Company

At J.P. Morgan, our people are our greatest strength. We are committed to building an inclusive culture where diverse perspectives drive innovation, collaboration, and excellence. We believe every employee should have the opportunity to develop their career, contribute to meaningful work, and make an impact.

As an equal opportunity employer, we value diversity and are committed to providing a workplace that is respectful, inclusive, and free from discrimination, while supporting the wellbeing and growth of our employees.

Role Summary

As a Team Lead in Wholesale KYC Operations within our Client Onboarding and KYC team, you will guide a group of analysts supporting onboarding, renewals, and remediation activities. You will work closely with partners across Legal, Compliance, Technology, Client Services, and Operations to deliver efficient onboarding, mitigate risk, and uphold high standards. You will foster a collaborative and inclusive team culture, helping us maintain quality and regulatory compliance. Your role is essential in ensuring our processes are robust and client-focused. Together, we strive to create a positive experience for our clients and our team.

Key Responsibilities

• Lead and develop a team, managing workload, setting priorities, coaching performance, and supporting delivery against targets.
• Oversee KYC tasks and client documentation analysis for onboarding, renewals, remediations, and amendments.
• Ensure work aligns with AML/KYC policies and standards, escalating issues as needed.
• Serve as a point of contact for business questions and guidance on onboarding and KYC requirements.
• Drive quality control, ensuring records are accurate and compliant; identify and address root causes.
• Maintain and improve standard operating procedures to reflect current processes and controls.
• Partner with stakeholders to resolve issues, unblock cases, and enhance execution.
• Track and follow up on pending client documentation, liaising with internal teams.
• Participate in or lead special projects, including process improvements and training initiatives.

Required Qualifications & Skills

• University degree.
• Fluent English, both written and spoken; formal communication required daily.
• Experience in KYC/AML, client onboarding, or related operations in financial services.
• People management experience, with proven ability to lead and coach a high-performing team.
• Talent development skills, including training and mentoring analysts.
• Ability to thrive under tight deadlines in a high-volume environment.
• Strong attention to detail, risk awareness, and sound judgment.
• Adaptability to changing priorities, processes, and regulations.
• Client-focused mindset with a commitment to quality and operational excellence.
• Continuous improvement and problem-solving orientation.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you'll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Generous vacation, exam and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
• Medical coverage for you and your family, including domestic partners.
• Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
• Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
• Language classes, mentorship programs and customized trainings.
• Platform for employee discounts in Buenos Aires.
• Many others that will be presented to you if you join the team.

More info can be found here: https://careers.jpmorgan.com/global/en/about-us

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.