Know Your Customer(Kyc) Manager

JOB DESCRIPTION

The KYC Manager is part of the Commercial Banking team and is responsible for the day-to-day overall management of KYC Officers. The KYC Manager reports to the KYC Regional Manager and is a key player in ensuring the business is implementing and maintaining a robust AML/KYC program. The KYC Manager will manage a team of 8 to 10 KYC Relationship Officers and is responsible for recruiting, performance management, employee development and coaching, training, and staff readiness. Additionally, the KYC Manager sets an example for relationship building on the team and maintains oversight and ultimate responsibility for a regionally aligned KYC portfolio.

Job Responsibilities:

1. Evaluate staff performance and provide feedback via informal discussions, quarterly/semi-annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
2. Coordinate and lead regular team meetings where appropriate.
3. Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
4. Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
5. Provide support in the process of interviewing and hiring new KYC Relationship Officers.
6. Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
7. Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
8. Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Qualifications:

1. BA/BS or equivalent work experience strongly preferred.
2. Prior experience in preparing and processing KYC forms strongly desired.
3. Client Service or Data Quality and Controls experience is a plus.
4. Strong verbal and written communication skills.
5. Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively.
6. Strong analytical and problem-solving skills.
7. Strong interpersonal skills; ability to partner with internal partners and leverage internal resources.
8. Prior management/supervisory experience strongly preferred; demonstrated leadership ability.
9. Demonstrated commitment to coaching and people-development.
10. Excellent attention to detail.
11. Independent, self-motivated, and a team player.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.