JUNIOR Customer Support Representative

DTC Pages; Argentina; Remote; ARS 48,508,000 - 63,667,000; Full time

Benefits offered by this job

Salary in USD

Fully remote, full-time

Autonomy in day-to-day work

Job summary

Peachy is seeking a proactive Junior Customer Support Coordinator for a full-time, remote role. You will handle inquiries, resolve order issues, and communicate between customers, internal teams, and fulfillment partners.

1–2 years in customer support, ideally with a DTC or Shopify-based brand, is preferred, with Monday–Friday scheduling and Sunday work required in EU time zones. You will manage shipping updates, returns, and order changes, using Shopify and Gmail, while maintaining a

Qualifications

• 1–2 years in customer support, customer service, or customer success.
• Familiarity with Shopify-based brands preferred.
• Strong written communication with a customer-first mindset.

Responsibilities

• Respond to customer inquiries via email and social channels in a timely, friendly, professional manner.
• Handle order changes, cancellations, returns, and shipping address updates.
• Act as liaison between customers and logistics partners to resolve issues.
• Track orders and provide updates using Shopify.
• Monitor Meta platforms for customer interactions and maintain brand presence.
• Escalate complex cases as needed and document recurring issues.

Skills

Fluent English

Shopify familiarity

Gmail proficiency

Strong written communication

Remote work independence

Tools

Shopify

Gmail

Social media platforms

Job description

We are a fast-growing DTC (Direct-to-Consumer) wellness brand known for our bold, creative-led marketing and our commitment to helping our community feel their best. We operate in a fast-paced, remote environment where clarity, autonomy, and execution are at the heart of everything we do.

The Role

We are looking for a proactive and detail-oriented JUNIOR Customer Support Coordinator to join our team full-time. This role is focused on delivering a high-quality customer experience by handling inquiries, resolving order and delivery issues, and acting as a bridge between customers, internal teams, and fulfillment partners.

This role is ideal for someone with 1–2 years of experience in customer support, customer service, or customer success, ideally within a DTC or Shopify-based e-commerce brand, who's looking to grow their career in a fast-paced, remote-first company.

Schedule

Monday–Friday, 7 hours/day (8 hours including lunch break), plus Sunday, 5 hours, 40 hours/week total (EU Time Zone). Please only apply if you're comfortable working Sundays as part of your regular weekly schedule.

Responsibilities

• Manage and respond to customer inquiries via email (Gmail) and our social channels in a timely, friendly, and professional manner.
• Handle customer requests related to:
• Incorrect or updated shipping addresses
• Order changes, cancellations, and returns
• Act as a liaison between customers and logistics partners to resolve shipping, delivery, and fulfillment issues.
• Track orders and verify shipment status using Shopify, providing accurate updates to customers.
• Monitor and respond to customer messages and comments on Meta platforms (Facebook, Instagram, etc.) to maintain a positive brand presence.
• Ensure customer issues are resolved efficiently, escalating complex cases when necessary.
• Document customer interactions and recurring issues to help improve internal processes.
• Collaborate with internal teams to ensure smooth order fulfillment and consistent communication.
• Support light administrative and coordination tasks related to customer service when needed.

Requirements

• Fluent written and spoken English (mandatory).
• 1–2 years of experience in customer support, customer service, or customer success, e-commerce experience strongly preferred.
• Familiarity with Shopify, Gmail, and social media platforms.
• Strong written communication skills with a customer-first mindset.
• Highly organized, detail-oriented, and able to manage multiple conversations at once.
• Proactive problem-solver who can work independently in a remote environment.
• Comfortable working with processes, tools, and documentation.

Nice to Have

• Experience working with DTC or Shopify-based brands.
• Background in wellness, supplements, or consumer health brands.
• Experience working with fulfillment providers or logistics platforms.
• Familiarity with Meta inboxes or social media community management.
• Experience suggesting process improvements based on recurring customer issues.

What We Offer

• Salary paid in USD.
• Fully remote, full-time role.
• The opportunity to be a key part of Peachy’s customer experience and growth.
• High ownership and autonomy in your day-to-day work.
• A collaborative, fast-moving environment where your input is valued.
• A culture that values clarity, empathy, growth, and inclusivity, where you’re encouraged to bring your whole self to work.