IT Support Specialist

Webflow, Inc.; Buenos Aires; Hybrid; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Equity (RSUs)

Health coverage

Parental leave

Flexible vacation

Mental health resources

401(k) with employer match

Office stipends

WIN bonus program

Job summary

Webflow, Inc. is seeking an IT Support Specialist in Buenos Aires to manage employee tickets, document AI tooling fixes, and own office AV and hardware setups. The role supports Argentina-based staff and involves on-site work in a hybrid environment.

The ideal candidate has 2–4 years of help desk experience, is proficient with macOS, and can onboard new hires and provision equipment. Occasional travel to other offices and WFH may be required.

Qualifications

• 2–4 years of hands-on experience with help desk ticketing systems.
• Experience using AI-powered tools such as MM&MM.
• Familiar with supporting audiovisual setups for meetings and events.
• Comfortable troubleshooting macOS environments.
• Proficient in onboarding, including account setup and hardware provisioning.
• Ability to perform in-office work, desk provisioning, and lifting up to 20 lbs.

Responsibilities

• Resolve employee tickets through our help desk using AI-powered tooling to triage, troubleshoot, and close issues.
• Document common issues, fixes, and processes to build the internal knowledge base.
• Own audio visual setup at the office.
• Diagnose and resolve hardware and software issues across macOS devices and office tech.
• Partner with Workplace Experience to order and provision equipment and support the office space.
• Serve as a backup resource for IT onboarding support during new hire cohorts.
• Provide local IT support for Argentina-based workforce.

Skills

Help desk experience

AI-powered tools

AV setups

macOS troubleshooting

Onboarding provisioning

In-office work

Tools

MM&MM

Job description

About the role:

• Location: Buenos Aires, Argentina (Hybrid 1-3 days per week in office)

• Full-time

• Permanent, full-time employee (this is not a contractor position)

• Application Information:

  • Application deadline: applications accepted on an ongoing basis until position is closed and filled

  • This posting is for a new position

• Reporting to the Senior Director, Information Technology

As an IT Support Specialist, you’ll …

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently

• Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base

• Own audio visual setup at the office

• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology

• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space

• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed

• Provide local support for our Argentina based workforce

• Maintain hardware and software inventory, where necessary

• Escalate complex issues to the right internal teams and follow through to resolution

About you:

Requirements:

• 2-4 years of hands-on experience with help desk ticketing systems

• Skilled in using AI-powered tools to work efficiently such as MM&MM

• Familiar with supporting audiovisual setups for meetings, presentations, and larger events

• Comfortable troubleshooting macOS environments

• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement

• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs

• Available to work full‑time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

You’ll thrive as an IT Support Specialist if you:

• Bring genuine warmth to every interaction with a desire to help

• Communicate clearly and patiently with employees

• Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat

• Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event

• Take pride in the small details that make an office feel like it just works

• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

Our Core Behaviors

• Build lasting customer trust. We build trust by taking action that puts customer trust first.

• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.

• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.

• Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.

• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.

• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.

• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.

• Wellness for the whole you. Access to mental health resources, therapy and coaching.

• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.

• Monthly stipends that flex with your life. Localized support for work and wellness expenses - from Wi-Fi to workouts.

• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow's Applicant Privacy Notice.