IT Desktop Support Technician (M/F)

Tenexa; Municipio de Londres; On-site; ARS 56,963,000 - 85,445,000; Full time

Job summary

Tenexa, société de services informatiques présente à Londres, recherche un IT Desktop Support Technician freelance pour fournir un support IT sur site aux utilisateurs basés à Londres.

Vous gérerez les incidents et les demandes, dépannerez le matériel et les logiciels, et soutiendrez les environnements Microsoft et Microsoft 365 tout en documentant les tickets et en collaborant avec les équipes internationales.

Qualifications

• Diplôme ou qualification en IT et expérience significative en IT Desktop Support ou End-User Support.

Responsibilities

• Fournir un support IT sur site aux utilisateurs finaux et gérer les incidents du début à la résolution.
• Résoudre les demandes de service, dépanner le matériel et les logiciels.
• Installer, configurer et maintenir les postes de travail et périphériques.
• Support Microsoft 365 et environnements Windows.
• Gérer les comptes utilisateurs et les droits d’accès selon les procédures.
• Documenter et suivre les tickets dans l’ITSM; communiquer avec les utilisateurs.

Skills

Anglais courant

Français B1

SCCM MECM

Windows 10/11

Microsoft 365

Support utilisateur

Service client

Autonomie

Education

Diplôme en informatique

Tools

Intune

Azure AD

ITSM

Job description

• Microsoft Intune (a plus).

Rejoindre TENEXA…

Depuis 1985, Tenexa s’est imposé comme un acteur incontournable des services numériques. Le groupe accompagne les entreprises dans leur transformation digitale en offrant des solutions sur-mesure et innovante en Cloud, Cybersécurité et Infogérance IT, répondant aux enjeux des PME et ETI d’aujourd’hui et de demain.

Location

United Kingdom - London

About Tenexa

Tenexa is a fast-growing IT services company supporting businesses with their IT projects and IT infrastructure management. We help our clients address their technological challenges by providing skilled, committed professionals dedicated to delivering high-quality IT services.

As part of our ongoing activities, we are looking for an IT Desktop Support Technician to provide hands‑on IT support to users based in London.

Your Responsibilities

Working in a demanding international environment, you will provide hands‑on IT support to end users, ensuring efficient incident resolution and a high level of customer satisfaction.

Your main responsibilities will include:

• Providing on‑site IT support to end users.
• Handling and resolving IT incidents and service requests.
• Troubleshooting hardware, software and office‑related issues.
• Installing, configuring and maintaining workstations and IT peripherals.
• Providing support for Microsoft environments and Microsoft 365.
• Managing user accounts, access rights and permissions in accordance with established procedures.
• Recording, updating and tracking tickets in the ITSM system.
• Maintaining regular communication with users throughout the incident resolution process.
• Identifying recurring incidents and contributing to root cause analysis.
• Escalating complex incidents to the appropriate technical teams.
• Contributing to operational documentation and continuous improvement of support procedures.
• Working closely with IT support teams based in France and other international locations.

Your goal: to take full ownership of user requests, from initial contact through to resolution or escalation, while ensuring a high standard of service.

Technical Environment

You will work in a Microsoft and End-User Computing environment, including:

• Windows 10 / Windows 11.
• Microsoft 365 / Office 365.
• Active Directory / Azure AD.
• Microsoft SCCM / MECM (Microsoft Endpoint Configuration Manager) – mandatory.
• Workstation management, configuration and deployment.
• Desktop and laptop computers.
• Smartphones and mobile devices.
• Printers and end‑user peripherals.
• Video conferencing tools and meeting room equipment.
• VPN and remote access solutions.
• ITSM and ticketing tools.
• Microsoft Intune (a plus).

Hands‑on experience with SCCM/MECM, particularly workstation management and deployment, is essential.

Your Profile

You have a degree or qualification in IT and significant experience in IT Desktop Support, End‑User Support or IT Support.

You are confident working independently and can manage incidents from start to finish, while knowing when escalation is required.

The following skills and qualifications are mandatory:

• Fluent English, both written and spoken.
• Conversational French (minimum B1 level), enabling you to communicate effectively with French‑speaking IT teams.
• Proven hands‑on experience with Microsoft SCCM / MECM.
• Strong knowledge of Windows 10 / Windows 11 environments.
• Good knowledge of Microsoft 365 / Office 365.
• Solid experience in IT Desktop Support or End‑User Support.
• Strong troubleshooting and analytical skills.
• Excellent communication skills and a strong customer service mindset.

Knowledge of Microsoft Intune and Azure AD would be an advantage.

Key Personal Attributes

Beyond your technical expertise, we are looking for someone who is:

• Autonomous and proactive.
• Highly organised and rigorous in incident management.
• Responsive and able to manage multiple requests simultaneously.
• Customer‑oriented, with excellent interpersonal skills.
• Comfortable working in an international and multicultural environment.
• Reliable and committed to providing high‑quality IT support.

You know how to prioritise incidents, communicate clearly with users and ensure that every request is properly tracked until resolution or escalation.

Contract Opportunity

This opportunity is offered on a freelance basis.

We are looking for an experienced independent IT professional who can quickly become operational and deliver high‑quality support in an international environment.

L'entreprise en quelques mots

Rejoindre TENEXA…

Depuis 1985, Tenexa s’est imposé comme un acteur incontournable des services numériques. Le groupe accompagne les entreprises dans leur transformation digitale en offrant des solutions sur‑mesure et innovante en Cloud, Cybersécurité et Infogérance IT, répondant aux enjeux des PME et ETI d’aujourd’hui et de demain.

Une expertise à 360°

Tenexa couvre l’ensemble du cycle de vie des services IT, du DataCenter jusqu’à l’utilisateur final, garantissant performance et sécurité aux organisations de toutes tailles.

Sa stratégie repose sur une innovation continue et une excellence opérationnelle éprouvée, au service de plus de 600 clients, dont des ETI et de grands groupes issus de divers secteurs.

Une ambition soutenue par un actionnaire de référence

Le Groupe Tenexa bénéficie du soutien de HLD, société d’investissement à capitaux permanents, dédiée aux entreprises européennes à fort potentiel. Cet appui stratégique renforce la vision à long terme de Tenexa et accélère son développement sur des marchés clés.