Inside Sales Supervisor

Pavago; Argentina; Remote; ARS 91,385,000 - 137,078,000; Full time

Job summary

Pavago is seeking an Inside Sales Supervisor to oversee daily sales operations and coach a small customer service team. You will own the sales cycle from inquiry to close and coordinate shipping, with a strong emphasis on customer experience.

This remote role requires confident communication, independence, and the ability to manage multiple priorities in a high-autonomy environment. Ideal for a proactive, process-driven sales leader.

Qualifications

• Strong sales and customer communication skills.
• Comfortable working remotely and independently.
• Self-motivated, detail-oriented, and resourceful.
• Strong communicator able to manage multiple priorities.
• Experience in sales, customer support, and managing a small team is preferred.
• Familiarity with Google Workspace and Microsoft Office is a plus.
• Familiarity with public safety training or firearms industry products is a plus but not required.
• No formal education or specific experience requirements.

Responsibilities

• Inbound Sales & Customer Communication: Answer calls and emails, demonstrate product knowledge, determine next steps, manage inquiries through sales, prepare quotes, close orders, answer questions and complete paperwork, own opportunities from inquiry through close.
• Lead Follow-Up: Maintain long-term leads with proactive follow-up, keep opportunities moving, identify when team support is needed, coach a two-person team on customer communication, delegate tasks, stay organized, monitor post-sale shipping, resolve issues, maintain relationships after sale.

Skills

Sales experience

Customer communication

Remote work

Self-motivation

Team leadership

Organization

Multi-tasking

Tools

Google Workspace

Microsoft Office

Job description

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team.

You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.

This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.

What You’ll Own

Inbound Sales & Customer Communication

• Answer incoming calls and emails from current customers and leads.
• Demonstrate strong knowledge of the company’s products.
• Determine the appropriate next steps for each customer inquiry.
• Manage customer inquiries throughout the sales process.
• Prepare quotes and close orders.
• Answer customer questions and complete required paperwork.
• Take ownership of opportunities from inquiry through close.

Lead Follow-Up

• Maintain long-term leads through consistent and proactive follow-up.
• Keep opportunities moving forward through timely communication.
• Identify when additional team support or follow-up is needed.
• Coach a two-person sales/customer service support team on customer communication.
• Delegate tasks to team members when appropriate.
• Help the team stay organized and responsive to customer needs.
• Monitor the post-sale process and shipping experience.
• Help resolve issues and ensure customer satisfaction.
• Maintain strong customer relationships after the sale.

Required Experience & Skills

• Strong sales and customer communication skills.
• Comfortable working remotely and independently.
• Comfortable spending up to half of the day on the phone.
• Self-motivated, detail-oriented, and resourceful.
• Strong communicator who can manage multiple priorities.
• Experience in sales, customer support, and managing a small team is preferred.
• Familiarity with Google Workspace and Microsoft Office is a plus.
• Familiarity with public safety training or firearms industry products is a plus but not required.
• No formal education or specific experience requirements.

What Makes You a Strong Fit

• You take ownership of the entire sales process rather than focusing only on individual tasks.
• You’re confident speaking with customers and handling sales conversations.
• You’re persistent and organized when managing long-term leads.
• You enjoy coaching and supporting a small team.
• You’re comfortable making decisions independently in a high-autonomy environment.
• You’re resourceful and able to solve unexpected problems.
• You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.

Interview Process

• Initial Application
• Client Interview
• Offer Stage