Identity & Access Management Engineer

Mibucle; Buenos Aires; Hybrid; ARS 1,100,000 - 1,700,000; Full time

Job summary

Mibucle is hiring an IAM Identity Operations Engineer to support SailPoint IAM, perform identity governance, lifecycle management, and incident resolution in a hybrid setup in Buenos Aires. You will work across cross-functional teams to ensure secure, compliant access for users and services.

Responsibilities include managing JML, access reviews, role assignments, and runbooks, while contributing to automation and AI-assisted improvements to enhance security posture and service efficiency.

Qualifications

• Bachelor's degree in IT, CS, Cyber Security, or related field.
• Minimum 3 years in IAM operations or support.
• Hands-on with SailPoint IdentityIQ and/or ISC.
• Strong IAM concepts: lifecycle, provisioning, RBAC, access governance.
• Hands-on with SQL/MSSQL databases.
• Experience supporting AD, Entra ID, LDAP.
• Familiar with ITIL Incident/Problem/Change/Service Request.

Responsibilities

• Provide operational support for SailPoint IdentityIQ and IAM services, including incident resolution and service requests.
• Execute Joiner, Mover, Leaver (JML), Rehire, and identity lifecycle processes.
• Manage and monitor access governance activities, including access reviews and role assignments.
• Investigate and resolve identity-related incidents and service requests within SLAs.
• Collaborate with IAM Platform and Managed Service partners for service delivery.
• Maintain operational documentation, runbooks, and SOPs.
• Identify opportunities for process optimization, automation, and AI-assisted improvements.
• Monitor platform health and escalate complex issues to IAM Platform experts.
• Contribute to continuous improvement initiatives for user experience and security.

Skills

IAM operations

SailPoint IdentityIQ

Identity lifecycle

SQL/MSSQL

Active Directory

ITIL

Stakeholder comms

Education

Bachelor's degree in IT/CS/Cyber Security

Tools

ServiceNow

Java

XML

REST APIs

Job description

Join the Cyber Security - Identity &Authentication Management (IAM) Operations team and play a key role in ensuring secure, compliant, and efficient identity lifecycle management across the organization.As an IAM Identity Operations engineer, you will support SailPoint operations, execute identity governance processes, while collaborating with IAM Platform, cross-functional and other managed service teams.

Key Responsibilities

• Provide operational support for SailPoint IdentityIQ and associated IAM services, including incident resolution, service requests, and standard operational activities.
• Execute Joiner, Mover, Leaver (JML), Rehire, and identity lifecycle processes in accordance with established procedures and governance controls.
• Manage and monitor access governance activities, including access reviews, certifications, entitlement administration, and role assignments.
• Investigate and resolve identity-related incidents and service requests within agreed service levels (SLAs).
• Collaborate with IAM Platform, Cross-functional and Managed Service partners to ensure seamless service delivery and operational excellence.
• Maintain operational documentation, knowledge articles, runbooks, and standard operating procedures.
• Identify opportunities for process optimization, automation, and AI-assisted operational improvements.
• Monitor platform health, perform routine operational checks, and elevate complex issues to IAM Platform experts when required.
• Contribute to continuous improvement initiatives aimed at enhancing user experience, security posture, and service efficiency

Required Qualifications

• Bachelor´s degree in Information Technology, Computer Science, Cyber Security, or a related field.
• Minimum 3 years of experience in IAM operations or support.
• Hands-on experience with SailPoint IdentityIQ and/or SailPoint Identity Security Cloud (ISC).
• Strong understanding of IAM concepts, including identity lifecycle management, provisioning, deprovisioning, role-based access control, and access governance.
• Hands-on experience with database administration (SQL and MSSQL)
• Experience supporting Active Directory, Microsoft Entra ID, LDAP, and enterprise identity repositories.
• Familiarity with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills in a global environment.

Preferred Qualifications

• SailPoint certification (IdentityIQ, Identity Security Cloud, or Identity Security Engineer).
• Experience with SQL databases and directory integrations.
• Knowledge of Java, JavaScript, XML, REST APIs, and IAM-related automation technologies.
• Experience with ServiceNow integration and workflow-based access management.
• Exposure to AI-assisted operations, automation tools,

Hybrid scheme in Munro