Hybrid Warranty Claims Analyst - Data-Driven & AI-Enabled

Lenovo; Buenos Aires; Híbrido; ARS 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Lenovo is seeking a Warranty Claims Specialist to support North America Authorized Warranty Service Providers through data analysis, claims management, and program support.

This role combines customer support, data analysis, and operational problem-solving to ensure accurate claim processing, program compliance, and continuous improvement of service operations. The position is hybrid based in Buenos Aires.

Formación

• Bachelor's Degree (completed or in progress) or equivalent experience.
• 2+ years of experience in customer support, operations, claims management, data analysis, or related fields.
• Advanced English communication skills (written and verbal).
• Strong analytical and problem-solving skills.
• Intermediate Microsoft Excel skills with data analysis, reporting, and validation.
• Experience with large datasets, reporting tools, or dashboards is a plus.
• Familiarity with AI productivity tools (Microsoft Copilot or similar).
• Excellent attention to detail and ability to identify data inconsistencies.
• Strong organizational, prioritization, and time management skills.
• Self-motivated with the ability to work independently and drive results.
• Ability to collaborate across countries and cultures.

Responsabilidades

• Analyze warranty work orders and data to identify discrepancies and improvements.
• Investigate claim exceptions and support complex issues.
• Monitor service provider performance and compliance with requirements.
• Provide guidance to Authorized Warranty Service Providers on policies and portal usage.
• Research warranty order status, parts shipments, and processing issues.
• Maintain data accuracy across systems and proper documentation of activities.
• Create and maintain reports and operational tracking tools.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Identify opportunities for automation and process optimization.
• Provide email and phone support, with emphasis on written communication.

Conocimientos

Customer support

Data analysis

English communication

Problem-solving

Excel

Time management

Independent work

Cross-country collaboration

Educación

Bachelor's Degree

Herramientas

Microsoft Excel

Reporting tools

Descripción del empleo

Lenovo is seeking a Warranty Claims Specialist to support North America Authorized Warranty Service Providers through data analysis, claims management, and program support.

This role combines customer support, data analysis, and operational problem-solving to ensure accurate claim processing, program compliance, and continuous improvement of service operations. The position is hybrid based in Buenos Aires.