Hybrid Contact Center & Customer Experience Lead

Pacifica Continental; Buenos Aires; Híbrido; ARS 41.675.928 - 69.459.880; Jornada completa

Descripción de la vacante

Pacifica Continental is seeking a Contact Center Manager to oversee operations and ensure exceptional customer service across multiple channels including call center and chat. The role involves analyzing customer interactions, leading a team, and improving service quality metrics.

Ideal candidates should have at least 5 years of experience in Customer Service, preferably in relevant sectors, and demonstrate strong leadership skills. This position offers a hybrid work model.

Formación

• Minimum 5 years of experience in Customer Service, Customer Care, or Customer Experience.
• Preferred experience in Telcos, tech, or consumer electronics.

Responsabilidades

• Manage SEASA’s Contact Center operation across all channels.
• Maximize customer satisfaction and analyze customer processes.
• Ensure quality management and process improvement.
• Conduct market research and apply customer feedback.

Conocimientos

Leadership of operations

CRM platform knowledge

Fluent English

Educación

Graduated in Administration, Psychology, Industrial Engineering or similar

Descripción del empleo

Pacifica Continental is seeking a Contact Center Manager to oversee operations and ensure exceptional customer service across multiple channels including call center and chat. The role involves analyzing customer interactions, leading a team, and improving service quality metrics.

Ideal candidates should have at least 5 years of experience in Customer Service, preferably in relevant sectors, and demonstrate strong leadership skills. This position offers a hybrid work model.