Hybrid Bilingual Service Desk Agent — Cloud & IT Support

Cognizant Technology Solutions Corporation; Buenos Aires; Hybrid; ARS 420,000 - 540,000; Full time

Benefits offered by this job

OSDE for you and your family

Annual bonus

Job summary

Cognizant Technology Solutions Corporation in Buenos Aires seeks a Service Desk Agent to provide professional and technical support across cloud, infrastructure and security domains. You will handle user support, ticket logging and client interactions while gaining new skills through structured training.

The role emphasizes collaboration with IT teams, learning client applications, and growth opportunities. Work is hybrid with an 8:00–17:00 schedule and competitive salary and benefits.

Qualifications

• Bachelor’s degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with passion and appetite to learn newer technologies.

Responsibilities

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties assigned by the Service Manager.

Skills

Advanced Portuguese and Spanish

Basic English

Education

Bachelor’s degree students

Job description

Cognizant Technology Solutions Corporation in Buenos Aires seeks a Service Desk Agent to provide professional and technical support across cloud, infrastructure and security domains. You will handle user support, ticket logging and client interactions while gaining new skills through structured training.

The role emphasizes collaboration with IT teams, learning client applications, and growth opportunities. Work is hybrid with an 8:00–17:00 schedule and competitive salary and benefits.