HR Employee Relations Manager

The Job: The function serves as the primary liaison between employees and the organization, fostering positive relationships and addressing concerns within the region. The ERM collaborates closely with HR Business Partners to coordinate activities related to business changes and compliance within their respective region, while also being responsible for the HR policies related to compliance matters. Furthermore, they provide managerial training on a range of HR compliance topics. This function collaborates closely with the HR Operations team to ensure that ERM activities receive transactional execution throughout the HR and employee lifecycle along functional reporting lines. Lastly, the ERMs collaborate across regions to share best practices and drive the compliance framework, HR initiatives and projects in alignment with organizational & compliance goals. The HR team consists of three Employee Relations Managers covering EMEA, APAC, and LATAM regions, along with two HR Business Partners who serve as strategic partners for our business leaders. All team members report to the Senior HR Manager.

Responsibilities:

• Acts as the primary liaison between employees and the organization within the respective region, coordinating regional operations while upholding compliance standards and fostering positive employee relations.
• Providing thorough guidance and direction on compliance and compensation & benefits topics, including employment laws, regulations, and HR policies, to HR Business Partners, managers, and employees.
• Drive and/or participate in strategic HR projects aimed at enhancing employee engagement and organizational effectiveness.

About you:

• You're located and can work from Argentina or Honduras.
• You have experience with LATAM labour laws 3+ years (experience in Honduras and/or Argentina, experience with labour laws in Mexico is a plus).
• You're fluent in both English and Spanish.
• Bachelor's degree in human resources, Business Administration, or related field. Master's degree is a plus.
• Advantageous to have 4+ years of employee relations experience.
• Strong experience in partnering with various key stakeholders and being an effective team player.
• Demonstrated strong understanding of the European, Middle East and Africa employment law and regulatory frameworks.
• Demonstrated policy and procedure development and enforcement to ensure compliance.
• Proven experience in employee relations or a similar HR role.
• Worked in a fast-paced organization (preferably in tech or BPO industry), where change is the norm.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict resolution abilities and ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent English communication skills (verbal and written).
• Strong organizational and project management abilities.
• Proficiency in HRIS systems and Microsoft Office Suite.

5CA Offers:

• A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
• Innovative digital tools, and continuous opportunities for learning and development.
• Access to Udemy Business for learning and development.
• Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.