Housekeeping Supervisor

Hilton Worldwide, Inc.; Pilar; Presencial; USD 30.000 - 45.000; Jornada completa

Descripción de la vacante

A renowned global hospitality company seeks a Housekeeping Supervisor for its Hilton Pilar location. The ideal candidate will manage the housekeeping team and assist the Front Desk, ensuring excellence in daily operations and guest experience. This role demands strong leadership, attention to detail, and a passion for service.

Formación

• Previous experience in a supervisory role in Housekeeping and/or Front Desk.
• Proven track record of leading multidisciplinary teams.
• Strong organizational, analytical, and problem-solving skills.

Responsabilidades

• Allocate daily tasks to the housekeeping team and conduct inspections.
• Assist during peak check-in/check-out times and handle guest inquiries.
• Ensure compliance with brand standards and service protocols.

Conocimientos

Leadership

Organizational Skills

Problem-Solving

Interpersonal Communication

Attention to Detail

Herramientas

Hotel Systems

Microsoft Office

Descripción del empleo

Job Description

Housekeeping Supervisor (

Job Number:

HOT0BLJC )

Work Locations

Work Locations

: Hilton Pilar Ruta 8 km 60,500 Pilar 1629

What will be my role?

As a Housekeeping Supervisor, you will take on a dual role supporting both the Housekeeping Department and the Front Desk area, ensuring excellence in the hotel’s daily operations. You will be responsible for coordinating key operational tasks that directly impact the guest experience, while maintaining the highest standards of cleanliness, service, and hospitality.

Specifically, as a Housekeeping Floor Supervisor, you will perform the following tasks:

Allocate daily tasks to the housekeeping team, ensuring proper floor and shift coverage

Conduct routine inspections of check-out rooms and spot-check occupied rooms

Report and follow up on any maintenance issues or other concerns found in guest rooms

Routinely inspect service areas, storage rooms, and corridors to ensure order and functionality

Schedule and monitor special projects, such as deep cleaning initiatives

Train and support Room Attendants and new team members in operational procedures

Efficiently manage supply stock and the maintenance of cleaning equipment

Provide personalized attention to guests, including VIPs and those with special requests

Front Desk–related tasks:

Assist with check-in and check-out processes during peak times or in the absence of Front Desk staff

Support guests with general inquiries, requests, or complaints, escalating as needed

Coordinate room cleaning priorities with Housekeeping based on early arrivals or late departures

Handle internal and external guest requests via phone or radio, ensuring prompt response times

Assist in preparing room assignments and updating room status in the system

Foster smooth communication between departments to ensure efficient operations and a seamless guest experience

Ensure compliance with brand standards and service protocols in every guest interaction

What are we looking for?

Housekeeping Floor Supervisors at Hilton brand hotels act on behalf of our Guests and collaborate with various departments to ensure a seamless, high-quality experience. This position also includes the operational supervision of the Front Desk area, so we are looking for a versatile profile with a strong sense of service and leadership in both areas. To successfully fill this role, you should demonstrate the following attitude, behaviors, skills, and values:

Previous experience in a supervisory role in Housekeeping and/or Front Desk

A proven track record of leading multidisciplinary teams

Strong organizational, analytical, and problem-solving skills

Attention to detail and commitment to brand standards

Excellent interpersonal communication skills and the ability to handle guest interactions

A passion for delivering exceptional service, both in-room and through direct guest contact

Proficiency in hotel systems and computer programs, including Microsoft Office, is preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the very best in accommodations, service, amenities, and value. Hilton is committed to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision, “to fill the earth with the light and warmth of hospitality”, unites us as a team to create extraordinary hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!