Hotel Director (S)

Silversea; Ciudad Autónoma de Buenos Aires; Presencial; ARS 139.233.000 - 201.114.000; Jornada completa

Descripción de la vacante

Silversea in Argentina seeks a senior hospitality leader to oversee onboard hotel operations on a luxury cruise. You will ensure a welcoming, efficient guest service experience across multi-outlet outlets and foster crew friendliness.

The role requires 6–8 years in luxury hospitality with at least 5 years in management, strong leadership, and fluent English. Cruise line experience is advantageous; additional languages are a plus. Forbes 5-star standards apply daily.

Formación

• Proven 5* luxury experience with 6-8 years in luxury hotel operations and at least 5 years in a management role.
• Strong leadership skills and a focus on exceptional guest experience.
• Cruise line experience is an advantage, but not mandatory, with luxury hospitality or other service-driven industries.
• Excellent fluent English (verbal and written); additional languages are assets.

Responsabilidades

• Oversee all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness.
• Forbes Standard: Embrace and Aspire to be Forbes 5 star.
• Forbes standard training: Crew are fully made aware of Forbes standard requirements and ship ready for possible inspection.
• ATRI – Ability to resolve challenges onboard and ensure issues are addressed onboard.
• Daily powerful and inspiring Morning meetings; mentor and support Heads of departments, identify training needs and talent development.
• Actively participate in weekly public health inspections and ensure corrective actions are completed.

Conocimientos

Leadership

Guest experience

Attention to detail

Communication

Descripción del empleo

• Proven 5* Luxury experience required with minimum of 6-8 years of professional experience in luxury hotel operations/luxury atmosphere and service culture (multi-outlet) and at least 5 years at a management level.
• Strong leadership skills, Attention to details and exceptional Guest experience focus
• Previous cruise line experience is an advantage, but not limited to experience in luxury hospitality, and other service-driven industries.
• Excellent fluent English (verbal and written). Conversational skills in additional languages are considered an asset.

Duties and Responsibilities:

• Takes responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness
• Forbes Standard: Embrace and Aspire to be Forbes 5 star
• Forbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspection
• ATRI – Ability to resolve challenges onboard and all issues are solved onboard
• Daily powerful and inspiring Morning meeting Mentors and supports Heads of departments, identifies training needs, and talent development
• Actively participates in weekly public health inspections and ensures corrective actions are completed