Health Salesforce Platform Enablement Lead

Accenture Plc; Rosario; À distance; ARS 69 543 000 - 108 178 000; Plein temps

Avantages offerts par ce poste

PedidosYa credits

Swiss Medical health insurance

Connectivity reimbursement

VIP Gym Pass

Days off starting from your first year

Flexible holidays

Flexible work shifts

Day off on your birthday

Performance bonuses

Extended maternity & paternity leave

Daycare reimbursement

Résumé du poste

Accenture, dentro del Health Industry Group, busca un/a Consultant/a de Salesforce para diseñar e implementar soluciones que modernicen operaciones en salud. Realizará diseño, configuración y entrega de proyectos globales con equipos diversos y clientes prestigiosos.

Se valorará experiencia en Health Cloud, gestión de stakeholders, y capacidad para comunicar impactos técnicos a ejecutivos; se ofrece oportunidad de desarrollo en un entorno internacional con crecimiento acelerado.

Qualifications

• Título universitario en administración, IS, ingeniería industrial o CS.
• 2–5 años implementando o apoyando Salesforce (Sales/Service/Experience Cloud).
• Capacidad para liderar workstreams, gestionar stakeholders y entregar en entornos ágiles o híbridos.
• Análisis y resolución de problemas, con evaluaciones de procesos para decisiones de configuración.
• Capacidad de medir implementación, readiness scorecards y KPIs de la plataforma.
• Excelentes habilidades de comunicación para audiencias de negocio y ejecutivos.
• Dominio avanzado de inglés (escrito y hablado).
• Conocimiento práctico de Generative AI (GenAI).

Responsabilités

• Liderar workstreams de diseño, configuración y despliegue de Salesforce (Sales/Service/Health/Experience).
• Realizar diagnóstico para identificar brechas de integración y barreras de adopción.
• Diseñar operating models y marcos de gobernanza para adopción sostenible.
• Colaborar con equipos del cliente para documentar requerimientos y validar diseño.
• Apoyar UAT, preparativos de go-live y fases de hypercare para transiciones suaves.

Connaissances

Salesforce implementations

Leadership

GenAI

English proficiency

Project management

Formation

Bachelor's degree in relevant field

Outils

Jira/Azure DevOps

Power BI

Description du poste

Hoy

In Accenture, within the Strategy & Consulting – Global Network area, we work with leading global clients to design and implement strategies that drive transformation and sustainable growth. As part of our team, you will collaborate on projects that combine innovation, deep analysis, and strategic execution, helping organizations tackle their most complex challenges. ¡Work with purpose. Make your vision come true! Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You’ll deliver lasting impact as part of a highly specialized team, combining overseas client-site work with local opportunities, and contribute to high performance through continuous collaboration and knowledge sharing.

HOW WILL YOUR EVERYDAY BE?

The Health Industry group is part of Accenture’s Strategy & Consulting Global Network. Our practitioners bring the perfect mix of strategic and operational experience, plus deep industry knowledge to help clients tackle their biggest challenges and unlock maximum value. As a Platforms & Technology Enablement Consultant within our Health practice, you will bridge the gap between strategic objectives and technology delivery. You will design and implement Salesforce-based solutions that modernize operations in health and adjacent sectors — driving platform adoption, enabling smarter workflows, and supporting data-driven decision-making. While exposure to the health industry is a plus, what matters most is your ability to deliver Salesforce implementations and guide clients through complex technology change. In this practice, you’ll help drive our Healthcare clients’ business transformation efforts through:

• Managing client deliveries, reporting and dashboarding.
• Delivering global projects with teams of various sizes. Tasks may include data analytics, operating model and process design, value transformation, business case development, experience design, and more.
• Working with healthcare data sets, analysis and visualization tools.
• Monitoring and updating project plans, ensuring clear communication and implementation.
• Driving governance activities to support new workstreams.
• Acting as a liaison between clients, technical teams, and different workstreams.
• Lead workstreams focused on the design, configuration, and deployment of Salesforce solutions (Sales Cloud, Service Cloud, Health Cloud, Experience Cloud) across payer, provider, or health-adjacent client environments.
• Conduct diagnostic assessments to identify integration gaps, process inefficiencies, and platform adoption barriers, translating findings into actionable roadmaps.
• Design operating models and governance frameworks that support sustainable Salesforce adoption and platform scalability.
• Collaborate with client technical teams, system integrators, and business stakeholders to document requirements, validate solution design, and manage scope.
• Support clients through UAT, go-live preparation, and hypercare phases, ensuring smooth transitions and early adoption success.

KEY RESPONSIBILITIES

Salesforce Implementation & Solution Design

• Lead workstreams focused on the design, configuration, and deployment of Salesforce solutions (Sales Cloud, Service Cloud, Health Cloud, Experience Cloud) across payer, provider, or health-adjacent client environments.
• Conduct diagnostic assessments to identify integration gaps, process inefficiencies, and platform adoption barriers, translating findings into actionable roadmaps.
• Design operating models and governance frameworks that support sustainable Salesforce adoption and platform scalability.
• Collaborate with client technical teams, system integrators, and business stakeholders to document requirements, validate solution design, and manage scope.
• Support clients through UAT, go-live preparation, and hypercare phases, ensuring smooth transitions and early adoption success.

Training & Capability Building

• Design and execute training strategies — including "train the trainer" programs — to ensure effective knowledge transfer across client end-users, administrators, and business teams.
• Drive upskilling of client staff to enable confident adoption of Salesforce and connected technologies, translating platform capabilities into practical day-to-day workflows.
• Develop and manage communication plans that address diverse stakeholder groups, from frontline users to executive sponsors, throughout the implementation lifecycle.
• Support the establishment of a Platform Center of Excellence (CoE) within client organizations, advising on governance structures, admin capacity, and continuous improvement practices.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, Computer Science, or a related field.
• 2–5 years of hands-on experience implementing or supporting Salesforce platforms (Sales Cloud, Service Cloud, or Experience Cloud), with at least one full-cycle implementation.
• Proven ability to lead workstreams, manage stakeholder relationships, and deliver in agile or hybrid project environments.
• Strong analytical and problem-solving skills, with experience conducting process assessments and translating findings into platform configuration or design decisions.
• Ability to develop and track implementation metrics, readiness scorecards, and platform KPIs.
• Excellent written and verbal communication skills, with the ability to translate technical complexity into clear narratives for business and executive audiences.
• Advanced English proficiency (written and spoken).
• Active and proficient use of Generative AI (GenAI).

PREFERRED QUALIFICATIONS

• Salesforce certifications (Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Health Cloud) are strongly valued.
• Experience with Salesforce Health Cloud or other health-specific Salesforce configurations is a meaningful differentiator, though not required.
• Familiarity with health industry operating environments — payer/provider workflows, patient access, enrollment, or care management processes — is a plus.
• Experience integrating Salesforce with adjacent systems such as EHR platforms, data lakes, or middleware tools (MuleSoft, Boomi).
• Familiarity with agile delivery frameworks (SAFe, Scrum, Kanban) and tools such as Jira or Azure DevOps.
• Proficiency with Microsoft 365 and data visualization tools (Power BI, Tableau).
• Exposure to change management methodologies (Prosci/ADKAR, Kotter) as applied in technology adoption programs.

A Unique Workplace – Discover the Benefits We Have for You

• PedidosYa credits
• Swiss Medical health insurance – fully covered for you and your immediate family
• Connectivity reimbursement
• VIP Gym Pass – 100% covered
• Days off starting from your first year of service
• Flexible holidays
• Flexible work shifts
• Day off on your birthday
• Performance bonuses
• Extended maternity & paternity leave
• Daycare reimbursement
• And many more!

We have offices available in CABA, Córdoba, Mar del Plata, Rosario, Salta, and Mendoza! And if you’re located in other provinces, our positions are remote, so you can work from home!

AT ACCENTURE, EQUALITY DRIVES INNOVATION

Did you know that Accenture was chosen as the most diverse and inclusive company in the world? We believe that the workforce of the future is an equal workforce for everyone. All decisions related to the recruitment and selection process will be made without any distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or union opinion, nationality, socioeconomic background, or any other characteristic protected under applicable law, that could result in the nullification or impairment of equal opportunity or treatment among candidates.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at ( Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.)