Head Of Accounting

Power Digital Marketing; Buenos Aires; On-site; ARS 139,018,000 - 200,803,000; Full time

Job summary

Amazon Web Services in Buenos Aires, Argentina, is seeking a Technical Account Manager to act as principal technical advisor to Enterprise customers, guiding adoption of AWS services and shaping technical strategy. You will work with senior leadership, coordinate with global engineering teams, and help customers build reliable, cost-efficient architectures while maintaining operational health.

This full-time role requires 5+ years of engineering experience, strong English communication, and

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting in distributed systems.
• Strong English-language communication skills, both written and verbal.
• Bachelor's Degree in Computer Science, Engineering, Math or equivalent work experience.

Responsibilities

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions metrics and prelaunch planning.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Lead technical discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issues.
• The role may require ability to travel 10-25% as needed.

Skills

Technical engineering

Troubleshooting

English communication

Customer-facing

AWS knowledge

Education

Bachelor's Degree in CS/Engineering/Math

Job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'.

As a Technical Account Manager you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

Key job responsibilities

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions metrics detailed prelaunch planning.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Foster trusting relationships with customers understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents trade-offs proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issues.
• The role may require ability to travel 10-25% as needed.

Basic Qualifications

• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
• Experience in English-language communication skills, both written and verbal
• Bachelor's Degree in Computer Science, Engineering, Math or equivalent work experience.

Preferred Qualifications

• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings

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Buenos Aires, Argentina

Full time

JR