Telephone Operator

Minor Hotels; Comisión de Fomento de Perú; Presencial; ARS 27.234.000 - 45.390.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide experience

Career development

Training programmes

Wellbeing initiatives

Team member rates

Sustainability programme

Descripción de la vacante

Minor Hotels Europe & Americas is seeking a Telephone Operator to join our Front Office team. You will be the personal point of contact for guests from arrival to departure, delivering the highest level of courtesy, efficiency and friendliness.

You will answer calls and emails, handle bookings for restaurants, assist with complaints, collaborate with all hotel departments, and provide administrative support while showcasing the art of hospitality and your dedication to guests.

Formación

• Training in the hospitality industry.
• Front office experience is a plus.
• Communication is friendly and professional.
• Love for the art of hospitality.
• Perfect English.
• High level of quality awareness and service orientation.
• Teamwork and mutual support are core values.
• Positive charisma and good manners.
• Pleasant and calm telephone voice.
• PC skills such as Microsoft Office, SAP and TMS are advantages.

Responsabilidades

• Answer and forward guest requests by telephone and email, and take restaurant bookings.
• Handle guest complaints and be the hotel knowledge expert.
• Collaborate with all hotel departments, providing administrative support to the front office team.
• Demonstrate dedication to hospitality in every interaction.

Conocimientos

Front office

English

Communication

Hospitality

Teamwork

PC skills

Shift flexibility

Phone skills

SAP

TMS

Educación

Hospitality training

Herramientas

Microsoft Office

SAP

TMS

Descripción del empleo

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What will be your mission?

As Telephone operator, you will be a key member of our Front Office team, you will be the personal point of contact for our guests from arrival to departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests with the highest level of courtesy, efficiency and friendliness.

What will you do?

• Answer and forward requests and enquiries from our guests by telephone and email, as well as taking bookings and reservations for our restaurants.
• Know how to handle our guests' complaints and be the expert when it comes to knowledge about your hotel.
• Be able to work with all hotel departments in a calm and focused manner, providing administrative support to the entire hotel and front office team.
• Celebrate the art of hospitality and your dedication to our guests is reflected in our equally caring approach to you.

What are we looking for?

• You have successfully completed training in the hospitality industry.
• You may already have valuable front office experience.
• Your communication is always characterised by friendliness and appreciation.
• You enjoy the art of hospitality.
• Perfect English is a matter of course for you.
• You have a high level of quality awareness and service orientation.
• Teamwork and mutual support are core values for you.
• Your positive charisma and very good manners round off your profile.
• You have a pleasant and calm telephone voice.
• Various PC skills such as Microsoft, SAP, TMS are an advantage.
• You are flexible in your time management (alternating shifts).

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Book hotels online through Minor Hotels official site, one of the leading global hotel chains, and explore diverse cultures while enjoying exceptional stays at top destinations around the world.