Global AI Content Specialist for Support & Learning

Matific; Tandil; On-site; ARS 84,997,000 - 131,359,000; Full time

Benefits offered by this job

Strong sense of purpose in education

Fast-growing SaaS company

Work with ministries and publishers

Entrepreneurial team environment

Opportunity to innovate and challenge

Competitive remuneration package

Job summary

Matific is seeking an AI-native content creator to own how users around the world learn and receive support across multilingual Help Center, AI agents, video tutorials and online courses. You will write content for humans and AI alike, acting as a bridge between Product, Customer Success and Support to improve the experience in 70+ countries.

You will craft flows and articles, design AI-ready knowledge, and publish engaging videos and online courses in multiple languages, collaborating with

Qualifications

• You learn a new product fast and proactively seek answers.
• You ship, learn and iterate across tasks.
• AI is part of how you work daily, including writing, translating, video and research.
• You turn complex features into clear, engaging content.
• You collaborate across Product, Customer Success and Support.
• You analyze conversations and data to drive improvements.
• Languages include fluent Spanish and English, with Portuguese as a plus.

Responsibilities

• Structure, write and translate knowledge base and support articles in multiple languages using AI.
• Design flows and articles to guide AI agents and ensure accurate customer answers.
• Create AI-ready content taxonomy, FAQs, and test agent responses across languages.
• Plan, script, record and publish explainer videos and multilingual courses.
• Develop online courses and maintain Learning Platform content in several languages.
• Produce multilingual content quickly using AI tools while keeping quality and consistency.
• Partner with Product and Customer Success to stay aligned with launches.
• Analyze support conversations and metrics to identify patterns and prioritise improvements.

Skills

Curious and hands-on

Action-oriented

AI-native

Creative communicator

Collaborative attitude

Analytical and data-driven

Fluent Spanish

Fluent English

Portuguese is a strong plus

Tools

Intercom Fin

LMS platforms

AI tools (Claude, Gemini)

Job description

Matific is seeking an AI-native content creator to own how users around the world learn and receive support across multilingual Help Center, AI agents, video tutorials and online courses. You will write content for humans and AI alike, acting as a bridge between Product, Customer Success and Support to improve the experience in 70+ countries.

You will craft flows and articles, design AI-ready knowledge, and publish engaging videos and online courses in multiple languages, collaborating with