FX e-Trading Middle Office Associate

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation

Parental leave

Family Network support

Lactation room on premise

Medical coverage for you and family

Employee Assistance Program

Descripción de la vacante

JPMorgan Chase & Co. in Buenos Aires seeks an experienced Client Operations professional to enable services for the Americas region. The role supports NY headquarters and LatAm branches, handling emails, reconciliations, and client interactions.

The ideal candidate has 5+ years in back-office finance, strong Excel skills, and excellent communication. The position emphasizes process improvements, cross-functional collaboration, and client-centric service delivery within a diverse team.

Formación

• Bachelor's degree in Accounting, Economics, Business Administration or related.
• Minimum of 5 years of work experience in back office/financial industry in client-facing role or from Multinational Companies/Shared Service Centers.
• Proficient in MS Office, especially Excel.

Responsabilidades

• Client enablement for Americas region; team based in Buenos Aires supporting NY and LatAm.
• Respond to client emails via shared inbox and ensure timely acknowledgments.
• Perform reconciliations with accuracy and timeliness.
• Research queries/requests from Business Partners/Clients/Tech.
• Build and maintain strong relationships with business partners and clients.
• Participate in process improvements and automation initiatives.
• Generate reports and conduct analyses.
• Support multiple projects and platform/product roll-outs.
• Collaborate with Tech, Product and Business to enhance client experience through digitization.

Conocimientos

Strong communication

English fluency

Time management

Analytical skills

Problem solving

Team player

Process improvements

Detail oriented

Educación

Bachelor's degree in Accounting/Economy/Business Administration

Herramientas

Microsoft Excel

MS Office

Descripción del empleo

Job Responsibilities:

• Client enablement process for America's region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
• Work with shared inbox to ensure all client emails are acknowledged and responded.
• Ensuring accuracy on performing reconciliations.
• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
• Taking active participation in process improvements and automation.
• Report generation & analysis.
• Work on numerous projects and new platform and product roll-outs.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications:

• Bachelor's degree in Accounting/ Economy/ Business Administration or related.
• Minimum of 5 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
• Good working knowledge of all MS Office applications. Especially Advanced Excel.

Skills and Capabilities:

• Strong communication skills. Fluent in English.
• Able to work accurately and effectively under pressure.
• Effective time management skills.
• Good analytical skills and an eye for detail.
• Ability to multi-task and proven problem-solving capability with demonstrated ability to drive issues through to resolution.
• Excellent Client focus and Customer care working practices.
• Controls Focused.
• Good team player with flexible attitude towards working hours due to the demands of the working place.
• Accurate and self-motivated with good problem-solving skills and project management skills.
• Solid intellectual capacity for process improvements.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you'll find some examples of ongoing initiatives to promote it:

• Generous vacation, exam, and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and PaidDay carefor your children up to 6-years-old.
• Medical coverage for you and your family, including domestic partners.
• Employee Assistance Program which providespersonal and confidential advisory on psychological, financial, and legal matters.