FRENCH Customer Care Advisor

ABL Recruitment; Francés; Híbrido; ARS 48.644.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking a FRENCH-speaking Customer Support Specialist to assist customers in the automotive sector. This role involves taking inbound calls, resolving technical issues, and managing logistics for equipment delivery. The position offers a salary of £27,000 and great benefits, with hybrid work available after initial training in Reading. The ideal candidate has experience in customer service and is fluent in French.

Formación

• Fluent in French required for customer interactions.
• Experience in customer service roles is essential.
• Capable of helping customers with technical issues.

Responsabilidades

• Take inbound calls from customers across France.
• Help solve technical issues related to automotive equipment.
• Arrange delivery of loan equipment for customers.

Conocimientos

Fluent French

Customer services experience

Technical issue resolution

Descripción del empleo

Overview

This is a role for a FRENCH speaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with inbound calls. The team is award-winning and cares about its customers; you will be expected to take your time with each call, listen to the caller and make helpful suggestions, and be supportive. There is a strong administrative element in this role, making it varied and the team is friendly and warm.

Job Title: FRENCH-Speaking Customer Support Specialist
Sector: Automotive
Language Requirement: Fluent FRENCH
Salary: £27,000 plus excellent benefits
Location: Reading (Hybrid work available after training)
Working Hours: Monday to Friday, 9:00am – 5:30pm

About the Company

Huge US business within the car sector. The company creates nifty gadgets that are used globally within the automotive trade, and these are very exciting and innovative products to work with. You will get full training in all products so that the advice you give is a genuine solution to a problem. The team is international and well regarded.

The Role

You will support automotive dealerships in France and will be the frontline representative of the company. This is an inbound role.

Responsibilities

• Take inbound calls from customers
• Help solve technical issues (logging on, new passwords, configuring laptops/PCs, etc.)
• Take time to communicate clearly with customers
• Provide technical support to the car dealership community
• Identify and resolve problems and determine which piece of equipment is faulty

Logistics Admin

• Arrange delivery of loan equipment
• Liaise with technology/equipment suppliers for delivery of new equipment
• Communicate with installers to set up equipment
• Escalate problems to the appropriate supplier where necessary
• Chase customers for the return of loan equipment

Requirements

• Fluent French
• Experience of setting up laptops
• Customer services experience