Fraud Investigations Manager, Bulgaria

Medium; La Sofía; Presencial; ARS 72.587.000 - 101.624.000; Jornada completa

Descripción de la vacante

A fintech company in Argentina is seeking an experienced Fraud Manager to oversee the Fraud Investigation team and develop fraud prevention programs. The ideal candidate has over 5 years in fintech risk management, excellent leadership, and strong communication skills. This role demands a proactive approach to fraud detection and compliance with relevant legislation.

Formación

• Minimum 5 years in fintech risk management.
• At least 1 year of people management experience.
• Advanced knowledge of legislation for fintech business.

Responsabilidades

• Lead and manage the Fraud Investigation team.
• Develop and oversee fraud programs and controls.
• Monitor adherence to KPIs and provide feedback.

Conocimientos

People management

Risk management

Leadership

Communication

Problem-solving

Herramientas

SQL

Tableau

Microsoft Office

Descripción del empleo

Job Responsibilities

• Responsible for the scheduling, adherence, productivity and quality aspects of the performance of the Fraud Investigation team;
• Responsible for assignment of specific tasks to team members, as well as for their timely and qualitative performance;
• Develop and oversee a fraud program including policies and procedures, risk management processes and fraud & money laundering controls;
• Be able to perform the basic management responsibilities in the absence of Head of Fraud and Transaction monitoring, so that the Risk Operations function can be carried out normally, without interruptions;
• Inform, advise and monitor team members, who provide customer service, in the processing of their labour duties and specific assigned tasks;
• Ensure the team is always up-to-date with any changes that might have happened before or during the specific shift;
• Handle escalations as necessary or provide advice related to them;
• Prepare shift patterns and monthly schedules;
• Prepare ad-hoc scheduling plans if necessary (in the event of a backlog or under other unforeseen circumstances);
• Monitor staffing levels and coverage (Extra shifts, Sick leaves etc.);
• Monitor all the queues their team is responsible for;
• Provide updates/suggestions for improvements in the current operational setup within the team and how it could improve, incl. tools, practices, handling, speed, etc.

• Monitor adherence to predefined KPIs and provide feedback on their adequacy over time;
• Ensure staff adherence to departmental/company policies and procedures;
• Participate in the setup and implementation of performance improvement plans for his/her team members;

• Prepare regular reports on current tasks and teams’ state;
• Maintain and develop extensive knowledge about evolving fraud and money laundering methodology;
• Reviewing fraud concerns at a larger scope;
• Monitoring large data sets to identify patterns for fraud vulnerabilities while suggesting and creating new fraud mitigation tactics;
• Ensure effective management of resources and risk systems to proactively prevent and detect fraud and money laundering activities to minimize financial losses and reputational risks;
• Develop and manage standards of Risk KPIs to accurate show performance of the Risk Operations and Fraud Investigation teams and areas for improvement;
• Recommend and implement adequate and efficient systems and processes to ensure that robust fraud detection and prevention is in place;
• Work closely with the Risk Management and Product & Tech teams; as well as Risk dedicated product owners.

Job requirements

• Experience of minimum 5 years in the field of fintech risk management;
• Mandatory experience in people management of minimum 1 year;
• The Manager should have advanced knowledge of the applicable legislation in the field of fintech business-payment instruments and e-money issuers, etc;
• The Manager must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
• The Manager must be able to communicate effectively with people at all levels both inside and outside the Company and should have strong written and verbal communication skills;
• Excellent leadership and organizational skills, decision making skills, as well as effective problem-solving skills;
• Act with integrity, initiative, perseverance, discretion, interest in customer service management and motivation to occupy the position;
• English language; excellent computer literacy, including Microsoft office, SQL, Tableau etc.