Forestry And Land Management Scientist (Ai Training)

Alignerr Corp.; Quilmes; Remote; ARS 1,800,000 - 2,800,000; Full time

Job summary

Kyndryl is seeking a CQM Lead to join our remote team from Buenos Aires, Argentina. You will apply ITIL practices across incident, problem, change, and monitoring activities, coordinating across resolver teams and stakeholders to restore service quickly.

Responsibilities include managing major incidents, guiding post-incident reviews, and driving continual improvement through data-driven service reporting and risk-based quality actions. A strong incident management background is essential.

Qualifications

• Typically 3-5 years of IT operations, IT support, or IT service management experience.
• Hands-on incident and major incident management experience.
• Strong knowledge of ITIL practices and practical application in production.

Responsibilities

• Lead and coordinate ITIL and service management activities across incidents and changes.
• Act as Major Incident Manager for on-call rotations with clear updates.
• Coordinate cross-team troubleshooting and maintain traceability of actions.
• Support Change Management with incident-related rollback information.
• Facilitate root-cause analyses and track corrective actions.
• Provide timely incident updates to stakeholders and leadership using templates.
• Prepare periodic service reports and support continual improvement initiatives.

Skills

ITIL & Service Management

Incident Management

Major Incident Management

Triage & Troubleshooting

Change Management

Problem Management

Monitoring & Event Management

Service Reporting

Stakeholder Engagement

Communication Skills

Tools

ServiceNow ITSM

Dynatrace

Splunk

Datadog

AppDynamics

SolarWinds

Job description

Fully Remote
Buenos Aires, Argentina
Full time
R-70604
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The Role
Key Responsibilities
1. ITIL & Service Management Practice
· Apply ITIL principles consistently in daily service operations, balancing process compliance with the speed required to restore service.
· Follow and reinforce defined process roles, handoffs, and records across Incident, Problem, Change, Monitoring, and Event Management.
· Ensure tickets, problem records, and related changes are correctly linked so work remains traceable between processes.
· Support resolver teams and service desk colleagues in understanding escalation paths, priorities, and service management expectations.
2. Incident & Major Incident Management
· Manage day-to-day incidents within agreed service levels, ensuring they are correctly prioritized, assigned, escalated, and communicated.
· Act as Major Incident Manager for assigned services or on-call rotations, opening the bridge, establishing roles and update cadence, and driving toward restoration, escalating to senior service management for the most critical or enterprise-wide events.
· Keep the bridge focused on business impact, recovery options, blockers, decisions, and next actions with clear owners.
· Prepare and send clear, timely updates to technical teams, service owners, and business stakeholders using established communication templates, and contribute to leadership updates.
· Maintain accurate major incident timelines, actions, decisions, and communications to support review and audit.
· Prepare and facilitate post-incident reviews, documenting findings and ensuring follow-up actions are raised in Problem Management, Change Management, or improvement backlogs.
3. Triage & Troubleshooting Coordination
· Perform initial triage to establish service impact, urgency, affected users or business processes, symptoms, and the technical teams required.
· Coordinate troubleshooting across resolver teams, ensuring evidence is shared, duplicate effort is avoided, and actions have clear owners and timelines.
· Recognize when to escalate, engage additional expertise or vendors, declare a major incident, or pursue a workaround, following defined criteria and seeking guidance when needed.
· Remain calm and organized during high-pressure situations, relying on technical subject-matter experts for diagnosis while keeping the response on track.
4. Change Management
· Check recent and scheduled change activity during incidents and support the Change team with failed-change, emergency-change, and rollback information.
· Contribute operational input to change reviews, such as service impact, dependencies, and readiness concerns.
· Flag incidents that appear to be caused by changes so that patterns can be reviewed with accountable teams.
5. Problem Management
· Identify major, recurring, or high-risk incidents and raise problem records with sufficient evidence, timelines, and context.
· Facilitate root-cause analysis sessions using structured techniques (e.g., 5 Whys, timeline analysis, fishbone) and track corrective actions to completion with accountable teams.
· Create and maintain known-error records and workarounds so service can be restored faster when a permanent fix is not yet available.
· Monitor incident recurrence after corrective actions are delivered and report whether the problem has been effectively resolved.
6. Monitoring & Event Management
· Use monitoring dashboards, alerts, and observability tools to detect issues early, confirm service impact, and support faster diagnosis.
· Review incident data to identify monitoring gaps, late detection, missing alerts, and noisy alerts, and raise improvement requests with the monitoring team.
· Apply Event Management practices to distinguish informational events from actionable conditions and help reduce alert fatigue.
· Bring relevant monitoring and event data into triage, bridge discussions, post-incident reviews, and problem investigations as supporting evidence.
7. Service Reporting & Stakeholder Engagement
· Produce regular service reports covering incident volume, severity mix, restoration time, major incidents, recurrence, and corrective-action status.
· Highlight trends and recurring issues to senior service management and help translate them into improvement actions.
· Build effective working relationships with application, infrastructure, network, cloud, monitoring, service desk, vendor, and business teams.
· Contribute to service reviews and operational meetings by preparing data, presenting incident and problem updates, and tracking agreed actions.
Who You Are
Required Experience & Qualifications
· Typically 3-5 years of experience in IT operations, IT support, or IT service management, including at least 1-2 years working directly in Incident or Major Incident Management.
· Working knowledge of ITIL and practical experience applying ITIL practices in a production environment.
· Hands-on experience managing incidents, including prioritization, escalation, restoration, and stakeholder communication.
· Demonstrable Major Incident Management experience, having led or co-led major incident bridges involving multiple technical teams.
· Ability to perform technical triage and coordinate troubleshooting across several technology domains.
· Practical exposure to Problem Management, including raising problem records, participating in or facilitating root-cause analysis, and tracking corrective actions; working understanding of Change Management, including emergency and failed changes.
· Working knowledge of monitoring, alerting, and observability concepts, with experience using monitoring tools to detect or investigate incidents.
· Experience working with an ITSM platform such as ServiceNow or an equivalent enterprise service management tool.
· Clear written and verbal communication skills, including the ability to write concise incident updates for business and leadership audiences.
· Good organizational, prioritization, and facilitation skills, with the confidence to keep technical teams focused during an incident.
· Ability to work effectively under pressure, follow operational discipline, and see incidents and actions through to closure.
Preferred Qualifications
· ITIL 4 Foundation certification strongly preferred; progress towards practice-level certifications is advantageous.
· Experience in enterprise, managed services, or distributed technology environments.
· Experience with ServiceNow ITSM modules, particularly Incident, Major Incident, Problem, Change Management and Event Monitoring.
· Hands-on exposure to monitoring and observability platforms such as Dynatrace, Splunk, Datadog, AppDynamics, SolarWinds, or equivalent tools.
· Experience supporting hybrid environments across cloud, infrastructure, network, application, and third-party services.
· Experience preparing service reports or dashboards and contributing to continual improvement initiatives.
Being You
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
We're glad you're here. Take a look around at the many exciting career opportunities we have available and apply today!
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At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Munich, Bavaria, Germany
Mexico City, Mexico
Chennai, India
Quebec, Canada
Basel, Switzerland
Warsaw, Poland
Durham, North Carolina, United States of America
Barcelona, Spain
Sofia, Bulgaria
Madrid, Spain
Tokyo, Japan
Bratislava, Slovakia
Buenos Aires, Argentina
Athens, Greece
Beijing, China
Reading, Berkshire, United Kingdom
Mumbai, India
São Paulo, Brazil
Full time
R
Job Overview
This role is assigned to designated Delivery Unit(s), country/countries, sponsor(s), business units(s), and/or specific tasks as defined by the line manager (LM). Contributes to the development and is responsible for the implementation of specific quality improvement initiatives as agreed with the relevant Head(s) of assigned business lines. Provides advice and supports relevant key stakeholders with regards to quality control, risk assessment, risk management, and corrective/preventive actions.
Essential Functions
- The CQM Lead leverages expertise in risk-based quality and study management to drive actions that strengthen & standardize risk-based approach & deliverables via fit-for-purpose business processes/tools.
- Contributes to the development, and supports implementation of the Quality Management Plan within the scope of the assignment this will include: Planning and executing the Quality Management activities. Risk identification and assessment through data review and quality control processes. Providing support in risk mitigation, in planning corrective/preventive actions, and guidance for improvement. Supporting the assigned business line management and staff to enhance effectiveness in project delivery.;
- Cooperate closely with the relevant business lines and other stakeholders, support maintaining focus on quality in project delivery.
- Provides advice and support to teams within the assigned business line on all aspects of Good Clinical Practice (GCP) compliance.
- Works in close cooperation with teams to manage non-compliance, quality issues
- Assist in planning corrective/preventive actions, as applicable according to Standard Operating Procedures (SOPs).
- Informs the assigned business line and Quality Assurance of quality issues according to SOPs.
- Works closely with Quality Assurance and assigned business staff in case of suspected misconduct, as required by the applicable SOPs.
- May provide assistance during audits and regulatory inspections to the teams to the extent agreed with the line manager, as required by the applicable SOPs.
- Acts as the primary contact for Quality Assurance on quality matters - on the level of the assignment, attend meetings/teleconferences.
- Prepares periodic reports to business lines on quality related matters, risk assessments and specific quality improvement initiatives.
- Manages staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work, appraising performance and guiding professional development, rewarding and disciplining employees, addressing employee relations issues and resolving problems. Approve actions on human resources matters.;
- Upon agreement with the Head of relevant business line: Performs any other reasonable tasks as required by the role.
Qualifications
- Bachelor's or Master's degree in Medical or Life Science (or equivalent industry experience) required, and PhD preferred.
Expert knowledge of and experience in (minimum of 12 years) processes related to clinical trial design, planning, start up, conduct, analysis, and reporting clinical development (principles and concepts as well as regulatory environment).
- Sound working knowledge of relevant terminology, International Conference on Harmonization (ICH), Good Clinical Practice (GCP), Standard Operating Procedures (SOPs), applicable regulatory requirements, quality management processes.
- Excellent organizational, interpersonal and communication skills.
- Excellent judgement and decision-making skills.
- Demonstrated leadership and line management skills.
- Excellent influencing and negotiation skills.
- Strong computer skills including Microsoft Office applications.
- Excellent problem-solving skills.
- Demonstrated ability to work in a matrix environment.
- Ability to lead and motivate a clinical team also required.
- Ability to travel within the region/country.
- Ability to establish and maintain effective working relationships with co-workers, managers and clients.
- Fluent in English.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Buenos Aires, Argentina
Full time
R
Job Overview