Data Center Technician & Network Liaison

Gyc Comunicaciones S.A; Buenos Aires; A distancia; ARS 91.219.000 - 136.828.000; Jornada completa

Descripción de la vacante

Oracle is seeking a Technical Project Manager for Data Center operations, focused on remote/hybrid delivery. You will own client-facing engagements, manage tickets end-to-end, and guide on-site and remote teams across cabling, power, and cooling tasks.

The role requires hands-on data center experience, strong communication, and coordination with vendors to ensure SLA compliance. Remote work option available with international scope.

Formación

• 3+ years of client-facing technical experience in data center or IT infrastructure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands.
• Experience owning projects with ITSM tools and vendor coordination.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Conocimientos

Client-facing experience

Server hardware knowledge

Strong communication

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

**Job Description**
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
**Responsibilities**
**Key Responsibilities**
**Datacenter Services Operations-Break/Fix and Hardware Maintenance:**
-Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
-Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
**Datacenter Services Operations-Network Configuration, Installation, and Augmentation:**
-Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
-Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
**Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:**
-Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
**Safety and Compliance-Safety, Security, Compliance, and Documentation:**
-Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
-Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
-Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
**Continuous Improvement:**
-Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
-Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
-Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
**Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership**
-Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
-Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
-Ensures contractors and vendors deliver quality services and that all SLAs are being met.
-Contributes to quality assurance through process creation and training of less experienced peers.
**Core Responsibilities**
**Planning & Execution:**
-Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
**Collaboration & Partnership:**
-Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
**Problem Solving:**
-Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.
**Continuous Learning:**
-Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.
**Continuous Improvement:**
-Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.
Career Level - OP4
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign-off

Identify blockers early and coordinate cross-functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client-facing delivery

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

Ensure adherence to datacenter safety, change management, and access protocols

Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

Track project budgets, flag overruns, and submit change orders when scope shifts

Review vendor invoices and validate against approved work orders

Assist in preparing quotes and SOWs for new client engagements

Maintain procurement records and ensure contract compliance for hardware and services

Team Management

Manage a team of technicians and/or project coordinators remotely that work onsite.

Set weekly priorities, conduct 1:1s, and run shift/resource planning

Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes

Identify skill gaps and work with leadership on training and hiring plans

Required Qualifications

3+ years of experience in datacenter operations, technical infrastructure, or a closely related field

Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure

Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations

Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent

Experience owning project budgets, SOWs, or vendor purchase orders

Proven ability to manage and develop a small technical team

Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

Experience in a managed services, colocation, or cloud infrastructure environment

Familiarity with DCIM tools, asset management systems, or CMDB platforms

Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)

Exposure to ITIL practices or formal change management processes

Buenos Aires, Argentina
Santiago, Chile
Full time
R
Job Overview
Under general direction, manage all laboratory aspects of assigned clinical trial projects for a Customer or a specific program for a Customer. May have responsibility for a specific Customer, drug program, indication or drug compound. Acts as the main point of contact for the Customer after study award and throughout the entire study lifecycle (startup, maintenance, closeout). Ensures work is conducted in line with standard operating procedures, policies and good practices.
Essential Functions
- Study Setup and Planning:
- Facilitate seamless study set-up including Protocol and Budget review, leading meetings, develop and implement project plans, milestone, risk, issue and action logs. Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation. Will prepare and present protocol-specific materials at Kick Off and Investigator meetings
- May participate in the proposal and business development process including bid defence meetings. Support development of Customer standards
- Study Activity Monitoring and Closeout:
- Will monitor the Project Management Plan, timelines and deliverables, manage study documentation throughout the Project lifecycle including filing into eTMF, oversee study monitoring and reporting, conduct meetings to meet needs of the Study and Customer requirements
- Will manage study scope changes and budget monitor quality of the study and any service-related issues, implementing changes as required. Lessons learnt will be reviewed and shared
- Proactive Lines of Communication:
- Build and own the Customer relationship, facilitate communication, collaborate with all operational areas within the company
- Will serve as an escalation point for study level issues and will coordinate and triage study-specific issues
- Coordinates customer survey follow up and ongoing health checks to support Customer relationship building
- Meetings, Initiatives and Training Activities:
- Will represent the company at Investigator meetings and other internal / external face to face meetings. Will participate in audits and inspections as required
- Will provide study training to sites, CRAs and customers
- Will establish regular lines of communication with sites to manage on-going project expectations and issues. Will participate in improvement projects as needed
- Will assist in training of less experienced staff.
Qualifications
- Bachelor's Degree Life Sciences and/or related field preferred Req
- 2-3 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred. Equivalent combination of education, training and experience.
- Strong interpersonal and customer management skills.
- Working understanding of medical and clinical research terminology.
- Working knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) preferred.
- Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred.
- Experience in successfully leading Phase I-IV clinical trials preferred.
- Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines.
- Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred.
- Ability to establish and maintain effective working relationships with coworkers, managers and customers.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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