Facilities Analyst

Jones Lang LaSalle Incorporated; Buenos Aires; Presencial; ARS 900.000 - 1.800.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Buenos Aires on-site is seeking a Facilities Analyst who will provide operational support across maintenance, vendor management, and events, serving as the central point of contact for employees, clients, and visitors. You will handle front desk duties, access control, onboarding, parking, and ensure SLAs and KPIs are met with professionalism.

This role requires at least 2 years in customer service within facilities, fluent English, and strong organization in a

Formación

• 2+ years in customer service or facility management.
• Excellent verbal and written English.
• Proficient use of computer tools and ticket systems.
• Ability to work independently in a flexible environment.

Responsabilidades

• Front desk duties and reception management.
• Manage access control and onboarding for new hires.
• Coordinate internal events and room layouts.

Conocimientos

Customer service

Reception

Communication

Organization

Proactivity

Independence

Herramientas

Ticketing systems

Work order management

MS Office

Descripción del empleo

**Job Description: Facilities Analyst****Position Summary**The Facilities Analyst will provide key operational support across maintenance, operations, basic finance, vendor management, occupancy services, and events. This position serves as the central point of contact for Googlers, clients, and visitors, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met with the highest standards of excellence, professionalism, and confidentiality.**Key Responsibilities****1. Customer Service, Reception, and Access Management*** **Front Desk**: Maintain order and aesthetics of the reception area, creating a positive first impression when greeting clients, employees, and visitors.* **User Experience**: Provide exceptional customer service, demonstrating confidence, professionalism, and immediate responsiveness.* **Correspondence Management**: Coordinate mail, courier, and messenger services at both local and international levels, including handling small packages.* **Access Control**: Securely manage access cards (badge activation), keys, and locker assignments.* **Onboarding and Parking**: Serve as the main point of contact (Main POC) for new employee office orientation, assist with onboarding/offboarding process follow-up, and manage parking control along with vehicle records.**2. Event Coordination and Execution*** **Ticket Management**: Respond to all internal event ticket requests the same day they are received to ensure established KPIs are met.* **Pre-Event Coordination**: Communicate daily room layouts and special requests to the room setup team. Request and actively follow up on guest lists with a minimum of 48 hours' notice before the event.* **Real-Time Support**: Ensure physical presence at the start of each event to facilitate smooth check-in and ensure internal hosts are ready to receive their guests. Resolve user questions quickly and directly through chat channels or in-person support.* **Quality and Post-Event**: Inspect room distribution on the event day to accommodate last-minute requirements. Upon completion, immediately evaluate room conditions, notify the cleaning team, and record the event in the monthly tracking spreadsheet.* **Measurement**: Deploy monthly customer satisfaction surveys to collect feedback and measure event service quality.**3. Facility Management and Maintenance Operations*** **Site Inspections**: Conduct continuous walkthroughs to ensure a clean, organized, and safe office aligned with current building procedures.* **Work Orders**: Respond to and promptly resolve building work orders, ensuring compliance with contract KPIs.* **Administrative Support Tasks**: Scan legal documentation, manage Lost & Found inventory, and coordinate general user requests.**4. Alignment, Compliance, and Team Culture*** **Collaborative Work**: Actively participate in cross-functional alignment meetings with stakeholders and other internal teams, promoting an environment of cooperation, excellence, and personal success.* **Compliance**: Report any anomalies, poor practices, or violations of safety and regulatory compliance policies within the site or during events.* **Improvement Feedback**: Provide direct feedback to the Facilities/Events Manager on opportunities for operational process improvement.* **Flexibility**: Perform other operational tasks and assignments as directed by the leadership team or account manager.**Qualifications*** **Experience**: Minimum 2 years in customer service positions, ideally within Facility Management environments, property administration, hospitality, or similar corporate roles.* **Education/Languages**: Excellent verbal and written communication skills; fluent English is a mandatory requirement.* **Technical Skills**: Proficient use of computer tools, and ticket/work order management systems.* **Soft Skills**: Professionalism, high responsiveness, organization, proactivity, and self-motivation. Ability to work independently with minimal supervision in a flexible and dynamic environment.**Physical Capability**: Ability to perform minor physical activities associated with the role, such as floor inspection walks and transporting courier packages.**Location:**On-site –Buenos Aires, ARGIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!