Facilities Analyst

JLL; Municipio de Esquel; Presencial; ARS 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

JLL is seeking a Facilities Analyst in Esquel, Argentina. The role provides operational support across maintenance, operations, vendor management, and events, serving as the main contact for Googlers, clients, and visitors. You will ensure SLAs and KPIs are met with professionalism and confidentiality.

The position includes front desk duties, access control, onboarding support, and coordination of room setups and post‑event actions. Fluency in English and strong communication are required.

Formación

• Minimum 2 years in customer service, ideally in facility management or corporate settings.
• Fluent English is mandatory.
• Proficient use of ticketing and work order management systems.

Responsabilidades

• Provide customer service, reception, and access management.
• Manage front desk and welcome visitors with a professional demeanor.
• Coordinate mail, courier, and visitor services locally and internationally.
• Handle access cards, keys, and parking records.
• Support onboarding, events, and room setup for meetings.
• Respond to internal event tickets the same day to meet KPIs.
• Oversee site inspections, work orders, and vendor coordination.
• Ensure compliance with safety policies and internal procedures.

Conocimientos

Customer service

Front desk

Fluent English

Ticketing system

Work order systems

Educación

No degree specified

Herramientas

Ticketing system

Facility work orders

Descripción del empleo

Position Summary

The Facilities Analyst will provide key operational support across maintenance, operations, basic finance, vendor management, occupancy services, and events. This position serves as the central point of contact for Googlers, clients, and visitors, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met with the highest standards of excellence, professionalism, and confidentiality.

Key Responsibilities

• Customer Service, Reception, and Access Management
• Front Desk: Maintain order and aesthetics of the reception area, creating a positive first impression when greeting clients, employees, and visitors.
• User Experience: Provide exceptional customer service, demonstrating confidence, professionalism, and immediate responsiveness.
• Correspondence Management: Coordinate mail, courier, and messenger services at both local and international levels, including handling small packages.
• Access Control: Securely manage access cards (badge activation), keys, and locker assignments.
• Onboarding and Parking: Serve as the main point of contact (Main POC) for new employee office orientation, assist with onboarding/offboarding process follow-up, and manage parking control along with vehicle records.
• Event Coordination and Execution
• Ticket Management: Respond to all internal event ticket requests the same day they are received to ensure established KPIs are met.
• Pre-Event Coordination: Communicate daily room layouts and special requests to the room setup team. Request and actively follow up on guest lists with a minimum of 48 hours' notice before the event.
• Real‑Time Support: Ensure physical presence at the start of each event to facilitate smooth check‑in and ensure internal hosts are ready to receive their guests. Resolve user questions quickly and directly through chat channels or in‑person support.
• Quality and Post‑Event: Inspect room distribution on the event day to accommodate last‑minute requirements. Upon completion, immediately evaluate room conditions, notify the cleaning team, and record the event in the monthly tracking spreadsheet.
• Measurement: Deploy monthly customer satisfaction surveys to collect feedback and measure event service quality.
• Facility Management and Maintenance Operations
• Site Inspections: Conduct continuous walkthroughs to ensure a clean, organized, and safe office aligned with current building procedures.
• Work Orders: Respond to and promptly resolve building work orders, ensuring compliance with contract KPIs.
• Administrative Support Tasks: Scan legal documentation, manage Lost & Found inventory, and coordinate general user requests.
• Alignment, Compliance, and Team Culture
• Collaborative Work: Actively participate in cross‑functional alignment meetings with stakeholders and other internal teams, promoting an environment of cooperation, excellence, and personal success.
• Compliance: Report any anomalies, poor practices, or violations of safety and regulatory compliance policies within the site or during events.
• Improvement Feedback: Provide direct feedback to the Facilities/Events Manager on opportunities for operational process improvement.
• Flexibility: Perform other operational tasks and assignments as directed by the leadership team or account manager.

Qualifications

• Experience: Minimum 2 years in customer service positions, ideally within Facility Management environments, property administration, hospitality, or similar corporate roles.
• Education/Languages: Excellent verbal and written communication skills; fluent English is a mandatory requirement.
• Technical Skills: Proficient use of computer tools, and ticket/work order management systems.
• Soft Skills: Professionalism, high responsiveness, organization, proactivity, and self‑motivation. Ability to work independently with minimal supervision in a flexible and dynamic environment.

Physical Capability

Ability to perform minor physical activities associated with the role, such as floor inspection walks and transporting courier packages.