EVS Team Lead - Full Time (Swing Shift)

oaklawn; Municipio de General Pizarro; On-site; ARS 63,611,000 - 93,902,000; Full time

Job summary

Oaklawn is seeking an EVS Supervisor to lead the housekeeping team in a fast-paced casino environment. You will oversee daily operations, train staff, and ensure top guest service while maintaining safety standards.

This position requires 1+ year supervisory housekeeping experience, a high school diploma or GED, and strong communication skills. Candidates should be able to work flexible hours in a dynamic setting at Oaklawn.

Qualifications

• Minimum 1 year professional housekeeping experience.
• One year supervisory experience.
• High School diploma or GED preferred.
• Guest service experience preferred.

Responsibilities

• Supervises EVS team and coaching to ensure performance.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.
• Ensures safety and regulatory compliance.

Skills

Leadership

Guest service

Problem solving

Communication

Education

High School diploma or GED

Tools

Housekeeping equipment

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains the cleanliness, safety and sanitation of the Casino and public areas
• Conducts daily tours of all areas to ensure that EVS attendants are completing work as assigned and meeting OJC standards and Core Values
• Maintains shift log or report, communicating any irregularities necessary for successful operations of other shifts.
• Knows safe work habits and ensures that team is following safety protocols
• Responds to cleaning or grounds keeping requests from other departments.
• Identifies and communicates cleaning supplies and equipment needs to EVS Manager
• Assures prompt, courteous service to all guests, internal and external.
• Hires, trains and develops EVS attendants, schedules work areas and follows up
• Provides leadership and assistance to EVS Team.
• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, internal policies and procedures, as well, as applicable laws and gaming regulations
• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Observes and reports any and all unsafe behavior displayed by internal and external guests.
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Ability to use equipment associated with position; including but not limited to the use of vacuum cleaners, mops, brooms and floor machines.
• Superior attention to detail
• Strong analytical and problem solving skills
• Strong guest service skills
• Ability to work in a fast paced, high energy environment
• Supervisory skills and able to lead by example
• Excellent verbal skills
• Ability to maintain a professional and positive demeanor with guests and team members
• Ability to adhere to OJC attendance standards
• Ability to use a hand-held radio for communications
• Must be able to work as part of a team and maintain a positive attitude, as well as work independently
• Flexible and adaptable to work in changing environment
• Punctual attendance required
• Ability to work required overtime.
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• 1+ years professional housekeeping
• Previous supervisory experience 1+ years
• High School grad or GED preferred but not required
• Guest service experience preferred.
• Must be able to perform the physical job duties of all EVS team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All appl