Enterprise Av Account Manager: Growth & Partnerships

Convoy Finance; Buenos Aires; Remoto; ARS 122.988.000 - 169.108.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible work environment

Competitive compensation

Career growth opportunities

Resumo da vaga

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. This role focuses on delivering exceptional customer service to large enterprise customers, coordinating cross-functional resources, and driving high-quality outcomes across case queues, escalations, and metrics.

You will hire, onboard, coach, and develop engineers, ensuring a productive environment with strong retention and customer focus.

Qualificações

• 2+ years owning hospital and healthcare-site relationships.
• Experience working with education-healthcare partnerships.
• Experience using CRM to manage pipelines.

Responsabilidades

• Manage portfolio of hospital and imaging-site partnerships.
• Run a consistent outreach cadence of calls, meetings, and emails.
• Lead partner check-ins to secure commitments and clear next steps.
• Support student placements and program questions.
• Reactivate dormant sites and expand partnerships.
• Maintain accurate CRM records and provide weekly leadership updates.

Conhecimentos

Interpersonal skills

Leadership

CRM proficiency

English fluency

Multitasking

Cross-functional teamwork

Formação

BS Degree in a technical curriculum or equivalent

Ferramentas

CRM software

Descrição da vaga

Our client is a growing U.S.-based healthcare education company that trains future MRI technologists through online learning, simulation, and hands‑on clinical training. Their students need strong clinical placements to graduate, and their healthcare partners need reliable talent pipelines — this role is the connective tissue between the two.

Overview

Our client is a growing U.S.-based healthcare education company that trains future MRI technologists through online learning, simulation, and hands‑on clinical training. Their students need strong clinical placements to graduate, and their healthcare partners need reliable talent pipelines — this role is the connective tissue between the two.

Your Role

This role sits at the intersection of healthcare relationship management, account management, and inside sales. You'll support existing hospital and imaging‑center partners, reactivate relationships that have gone quiet, help sites resolve student and placement issues, and open new opportunities for partners to host students or send their own employees through the program.

It's phone‑first work: expect a mix of warm partner check‑ins, the occasional difficult service‑recovery call, outbound prospecting, and the detailed follow‑through it takes to move an affiliation agreement or student placement to completion. Success looks like a portfolio where nothing falls through the cracks, dormant sites come back online, and new placement capacity keeps opening up.

You’ll:

• Manage a portfolio of relationships with hospitals, imaging centers, and healthcare organizations, from site‑level managers up to divisional and senior leaders
• Run a consistent outreach cadence of calls, meetings, and personalized emails based on each partner's priority and activity level
• Lead partner check‑ins that turn into decisions, making sure every commitment has a clear next step
• Support partners through student placements, upcoming cohorts, program questions, and relationship issues, including sensitive situations that need internal coordination
• Reactivate affiliated or previously engaged sites that aren't currently hosting students or sending employees into the program
• Develop new clinical‑site relationships through outbound calls, referrals, and persistent multi‑contact follow‑up, and spot opportunities to expand existing partnerships into new locations, cohorts, or sponsored employees
• Keep contacts, notes, activities, and relationship statuses accurate in the internal platform, and give leadership a clean weekly view of partner health, pipeline movement, and risk

You Bring:

• We're looking for someone who already works close to this kind of relationship‑building, in one of two ways. You might currently work in healthcare staffing, placing candidates into healthcare roles or bringing hospitals and health systems on board as clients. Or you've worked at the intersection of healthcare and education, managing clinical sites, student placements, workforce programs, or similar partnerships.
• 2+ years owning relationships with hospitals, clinics, imaging centers, or other healthcare sites; experience in an education, training, or workforce‑development setting is a strong plus
• Experience managing 30 or more active organizational relationships at once, with a clear system for prioritizing them and following through
• Direct outbound experience: cold calling, prospecting, reactivating stalled relationships, or opening new healthcare‑site relationships from scratch
• Comfort using a CRM to manage a relationship pipeline, log activity, and report on portfolio status
• Experience working inside multi‑location healthcare organizations, with relationships that run from site‑level contacts up to senior leadership
• Excellent spoken and written English with a confident, professional phone presence
• Sound judgment in sensitive customer situations, including knowing when to elevate, plus the initiative to work independently and report progress without being asked

Bonus Points:

• Additional experience in B2B inside sales, account management, or partnership development outside of healthcare
• Familiarity with clinical affiliation agreements or academic‑clinical partnership structures

What’s Offered:

• Fully remote role, full‑time, working U.S. business hours
• Compensation based on experience, location, and hiring arrangement
• Real ownership over a portfolio that directly determines the company's training capacity
• Room to grow as the company expands its clinical partner network
• Direct, visible impact: your relationship‑building shows up in placement capacity and program growth

Interview Process:

• 1 Application review (resume + short note on why you're a fit)
• 2 Screening call with Atomic HR
• 3 Hiring team interview (walkthrough of a relationship you grew or recovered through persistent follow‑up)
• 4 Final interview with company leadership → Offer

Cordoba, Argentina
Full time
R14535

About Us

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem‑solving

Exceptional in execution and impact

The Role and the Team

Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment. This position will manage a team of Information Security Product Support Engineers which includes but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Strong communication skills are essential.

Your day‑to‑day

• Work collaboratively with cross‑functional teams to ensure an exceptional customer experience
• Hire, on‑board, coach and develop the best product support engineers in the industry
• Drive customer escalations to resolution by leading and engaging with customers directly.
• Manage the overall health of the case queue and phone coverage
• Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.

What you bring to the team

• BS Degree in a technical curriculum or equivalent.
• 4 + years' experience successfully leading a product support team
• Proven track record of managing top talent and fostering their growth
• A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth
• Ability to self‑direct, multi‑task and prioritize job requirements
• Strong knowledge of customer relationship management
• Excellent verbal, written and interpersonal communication skills.
• Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)
• Candidates should be flexible working evening and weekend shifts

Why Proofpoint

Protecting people is at the heart of our award‑winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer‑focused and a driven‑to‑win organization with leading‑edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture‑add', and we strongly encourage people from all walks of life to apply.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .

Our EEO Commitment

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Health, Safety and Security

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.