Digital Engagement Manager | LATAM

eStoreLabs; Municipio de Rincón de los Sauces; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

26 paid days off

International team

Training opportunities

Yearly bonus or raise

Descripción de la vacante

eStoreLabs is a data-driven eCommerce powerhouse seeking a seasoned client services and project management professional to lead digital engagement for global brands. You will coordinate content production, brief development, and ensure timely delivery with high quality.

This role involves working with creative and digital agencies, translating stakeholder needs into actionable steps, and managing multiple projects across markets.

Formación

• 3+ years in digital engagement, account services or related roles.
• Experience with pharmaceutical/regulated industries is a plus.
• Strong ability to translate stakeholder needs into briefs and actions.

Responsabilidades

• Manage multiple digital content and marketing projects from brief to delivery.
• Coordinate creation and adaptation of digital assets to meet timelines.
• Bridge stakeholders and delivery teams to ensure aligned priorities.
• Lead cross-functional teams and coordinate across markets/time zones.
• Identify risks and blockers and drive resolution.

Conocimientos

Digital engagement

Account management

Project management

Marketing operations

Stakeholder management

Herramientas

Asana

Jira

Monday.com

Descripción del empleo

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

About The Role

• Act as a key point of contact for stakeholders, building strong relationships and ensuring a positive client experience.
• Manage multiple digital content and marketing projects from briefing through production, review, approval and delivery.
• Coordinate the creation and adaptation of digital assets, ensuring high quality and alignment with requirements and timelines.
• Work closely with creative and digital agencies and internal production teams.
• Translate stakeholder needs into clear briefs, project requirements and actionable next steps.
• Act as a bridge between stakeholder needs and delivery teams, ensuring alignment between requirements, priorities and execution.
• Coordinate cross-functional teams and ensure effective communication across stakeholders, markets and time zones.
• Proactively identify risks, dependencies and blockers and drive their resolution.
• Ensure visibility of project status, priorities and deliverables using relevant project management tools.
• Support continuous improvement of content production and stakeholder management processes.

What We're Looking For

• 3+ years of experience in digital engagement, account management, client services, project management, marketing operations or a similar role.
• Experience working in the pharmaceutical, healthcare or another regulated industry.
• Hands-on experience with digital/marketing asset creation and production.
• Proven experience working with creative, digital or communications agencies.
• Strong stakeholder and client management skills, with the ability to work confidently with different levels of seniority.
• Experience managing multiple projects and priorities in an international environment.
• Strong understanding of the end-to-end content production lifecycle, including briefing, creation, review, approval and localization.
• Ability to see the bigger picture, connect different activities and stakeholders, and understand how day-to-day execution supports broader client and business objectives.
• Strong customer-oriented mindset and commitment to high-quality delivery.
• Ability to work effectively in a dynamic, fast-paced and sometimes ambiguous environment.
• Excellent communication, organization and problem-solving skills.

Nice to Have

• Experience with omnichannel or customer engagement initiatives.
• Experience working across multiple markets.
• Familiarity with pharmaceutical content review and approval processes.
• Experience with Agile or other structured ways of working.
• Experience with tools such as Asana, Jira, Monday.com or similar.

What You Can Expect

• Opportunity to work with a global pharmaceutical organization.
• International and multicultural environment.
• Exposure to digital engagement, content production and omnichannel initiatives.
• Collaboration with global stakeholders, creative teams and agencies.

What We Offer

• Cooperation based on a B2B contract or contract of service through the professional Deel platform for international cooperation
• 26 paid days off from service provision plus Bank holidays as paid days off
• Opportunity to work with international brands and to participate in exciting global project
• Exciting and friendly work environment
• Work in an international team without rigid corporate rules
• Training in eCommerce and development opportunities
• Yearly performance bonus or salary raise

Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR person
• Step 3 Recruitment interview with a direct manager
• Step 4 Preparing and presenting recruitment task