Digital Document Services - Payments Manager

Testing Site - JPMC; Buenos Aires; On-site; ARS 136,310,000 - 212,038,000; Full time

Job summary

Testing Site - JPMC in Buenos Aires leads the Digital Document Services group, managing client documentation to enable the Bank's products and services. The role involves overseeing a Payments segment and co-leading global initiatives from BA.

The candidate will drive strategy, coordinate with operational leads, and ensure site performance, culture, and compliance while learning diverse product lines.

Qualifications

• Proven leadership in a large, complex operational environment.
• University degree in Business Administration, Economics, Information Technology, or similar; MBA is a plus.
• Advanced English is mandatory, both written and verbal.
• Experience leading large operations and transformation projects.
• Strong strategic thinking and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Ability to collaborate across functions and drive process improvements.
• Willingness to learn and understand diverse products and business lines.

Responsibilities

• Make strategic decisions for the business, ensuring operational excellence and alignment with broader organizational goals.
• Serve as the main point of contact for operational leads and stakeholders, facilitating effective communication.
• Be accountable for the site’s performance, culture, and compliance.
• Develop expertise in the team’s products, services, and priorities.
• Collaborate on initiatives, projects, and process improvements to drive innovation and efficiency.
• Support and promote a positive, inclusive, and high‑performing work environment.

Skills

Leadership experience

Strategic thinking

Communication

Stakeholder management

Decision-making

Collaboration across functions

Education

Bachelor's degree in Business Administration, Economics, Information Technology

MBA or equivalent

Job description

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Job Description

This role is with the Digital Document Services group, team in charge of managing client’s documentation to enable products and services offered by the Bank. The core of DDS team is data extraction and maintenance of the “System of Record”. The organization is global and it’s located in various cities across the world being Buenos Aires the second biggest site, the candidate will be in charge of managing part of the Payments group in BA and co-leading globally the organization. The main functions required for this role are:

• Make strategic decisions for the business, ensuring operational excellence and alignment with broader organizational goals.
• Serve as the main point of contact for operational leads and stakeholders, facilitating effective communication and collaboration.
• Be accountable for the site’s performance, culture, and compliance.
• Develop expertise in the team’s products, services, and priorities.
• Collaborate on initiatives, projects, and process improvements to drive innovation and efficiency.
• Support and promote a positive, inclusive, and high‑performing work environment.

Qualifications:

• Proven leadership experience in a large, complex operational environment.
• University degree ( Business Administration, Economics, Information Technology, or similar). MBA or similar is a plus.
• Advanced English is mandatory, both written and verbally. Formal communication in English is required on the daily tasks.
• Experience leading large operations and transformation projects is a must.
• Strong strategic thinking and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Ability to collaborate across functions and drive process improvements.
• Willingness to learn and understand diverse products and business lines.