Digital Client Services Middle Office - Associate

Job Responsibilities:

• Client enablement process for America’s region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
• Work with shared inbox to ensure all client emails are acknowledged and responded.
• Ensuring accuracy on performing reconciliations.
• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
• Taking active participation in process improvements and automation.
• Report generation & analysis.
• Work on numerous projects and new platform and product roll-outs.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications:

• Bachelor’s degree in Accounting/ Economy / Business Administration or related.
• Minimum of 5 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
• Good working knowledge of all MS Office applications. Especially Advanced Excel.

Skills and Capabilities:

• Strong communication skills. Fluent in English.
• Able to work accurately and effectively under pressure.
• Effective time management skills.
• Good analytical skills and an eye for detail.
• Ability to multi-task and proven problem-solving capability with demonstrated ability to drive issues through to resolution.
• Excellent Client focus and Customer care working practices.
• Controls Focused.
• Good team player with flexible attitude towards working hours due to the demands of the working place.
• Accurate and self-motivated with good problem-solving skills and project management skills.
• Solid intellectual capacity for process improvements.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it:

• Generous vacation, exam, and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and PaidDay carefor your children up to 6-years-old.
• Medical coverage for you and your family, including domestic partners.
• Employee Assistance Program which providespersonal and confidential advisory on psychological, financial, and legal matters.