Desktop Support Specialist

LatamCent; Ciudad de Mendoza; A distancia; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A consultancy in construction technology is hiring a Desktop Support Specialist to provide first-line IT support for a global team. Responsibilities include managing help desk operations, diagnosing hardware/software issues, and documenting best practices. Candidates should have 3+ years of experience, strong Windows and MacOS knowledge, and excellent troubleshooting skills. This is a remote full-time position aligned with U.S. hours, offering competitive salary and benefits.

Servicios

Competitive salary in USD

Flexible PTO

Philanthropic matching

Career growth opportunities

Formación

• 3+ years of help desk or desktop support experience.
• Strong knowledge of Windows and MacOS environments.
• Excellent troubleshooting skills across hardware and software.
• Clear written and verbal communication.

Responsabilidades

• Manage help desk operations and resolve support requests.
• Support user access, software installations, and troubleshooting.
• Diagnose and resolve laptop, hardware, and OS issues.
• Maintain IT documentation and deliver training sessions.
• Collaborate on escalated issues with IT staff.

Conocimientos

Troubleshooting skills

Communication skills

SaaS application support

Customer-first approach

English fluency

Herramientas

ServiceNow

JIRA

Descripción del empleo

About the Role

Avicado is hiring a Desktop Support Specialist to be the first line of IT support for our global team. You will provide technical assistance, resolve hardware and software issues, and ensure smooth day-to-day IT operations. This role requires strong troubleshooting skills, excellent communication, and the ability to document and train users on best practices.

Success in this role (first 3-6 months)

• Consistently resolve Tier 1-2 support tickets within SLA.
• Improve internal IT documentation and FAQs for end users.
• Identify recurring IT issues and propose process improvements.
• Build strong trust with employees as the go-to contact for technical support.

Key Responsibilities

• Manage help desk operations: triage, prioritize, and resolve technical support requests.
• Support user access, software installations, and SaaS application troubleshooting.
• Diagnose and resolve laptop, hardware, and OS-related issues (Windows & Mac).
• Maintain FAQs, write how-to guides, and deliver end-user training sessions.
• Monitor recurring IT issues, analyze patterns, and recommend improvements.
• Collaborate with system administrators and IT staff on escalated issues and projects.

Requirements

• 3+ years of help desk or desktop support experience.
• Strong knowledge of Windows and MacOS environments.
• Experience with ticketing systems (ServiceNow, JIRA, or similar).
• Experience managing SaaS accounts, permissions, and SSO (Microsoft preferred).
• Excellent troubleshooting skills across hardware and software.
• Clear written and verbal communication, with a customer-first approach.
• English fluency: C1 or higher.
• Based in Argentina, with ability to work U.S. time zones (EST/CST).

Preferred Qualifications

• Experience in enterprise-level IT support or system administration.
• Familiarity with SaaS and cloud application support.
• Background in construction technology systems or enterprise software.

Compensation & Logistics

• Competitive salary in USD.
• Remote, full-time role aligned with U.S. hours.
• Benefits include flexible PTO, philanthropic matching, and career growth opportunities.

Company Overview

Avicado Construction Technology Services is a consultancy helping construction owners maximize the value of their systems and data. Since 2015, we have supported enterprise clients such as universities, hospitals, and data centers with modern cloud-based technology solutions. Avicado is recognized as a Great Place to Work and has been named to Inc.'s Best Workplaces list for three consecutive years.