Desktop Support Level 3

Jam City Inc; Buenos Aires; Presencial; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A leading game development company in Buenos Aires is seeking an experienced Desktop Support Level 3 to enhance IT operations. The ideal candidate will manage advanced technical issues, mentor junior staff, and lead IT projects. Strong expertise in ITSM systems, multiple OS administration, and customer service skills are essential for success in this role.

Formación

• Advanced experience with ITSM and ticketing systems.
• Strong knowledge of Windows, macOS, Android, and iOS system administration.
• Strong knowledge of Mobile Device management systems.
• Familiarity with Active Directory, Okta, and Group Policy.
• Experience supporting enterprise applications like Office 365 and Google Workspace.
• Ability to solve higher-level technical issues.
• Capable of operating with high autonomy.
• Demonstrated leadership in IT operations.
• Excellent interpersonal and customer service skills.

Responsabilidades

• Provide advanced IT support for infrastructure and applications.
• Lead IT initiatives and take ownership of projects and improvements.
• Mentor junior team members by providing guidance and expertise.

Conocimientos

ITSM and ticketing systems (Jira, ServiceNow)

Windows system administration

macOS system administration

Android system administration

iOS system administration

Mobile Device management

Active Directory

Okta

Group Policy

Office 365 support

Google Workspace support

SaaS platforms

Technical problem-solving

Leadership

Customer service skills

Multi-tasking

Educación

Industry certifications (CompTIA A+, Network+, Microsoft, Apple)

Certified Support Professional (ACSP)

Descripción del empleo

We are seeking an experienced and highly skilled Desktop Support Level 3 to join our IT team. This role is crucial for providing advanced technical support, leading IT initiatives, and ensuring the stability and security of our IT infrastructure. The ideal candidate will be a technical expert with a strong problem-solving mindset, capable of operating with high autonomy and providing mentorship to junior team members.

Key Responsibilities

• Advanced experience with ITSM and ticketing systems such as Jira or ServiceNow.
• Strong knowledge of Windows, macOS, Android, and iOS system administration.
• Strong knowledge of Mobile Device management systems
• Familiarity with Active Directory, Okta, Group Policy, and identity management solutions.
• Experience supporting enterprise applications such as Office 365, Google Workspace, Okta, and other SaaS platforms.
• The ability to solve higher-level technical issues requiring in-depth research and problem-solving, handling escalations involving integrations, software conflicts, or network connectivity.
• The ability to operate with high autonomy, making strategic technical decisions, and taking ownership of IT projects, infrastructure improvements, and security initiatives.
• The capability to provide expert guidance on IT policies, standards, and industry trends, while receiving general guidance from senior IT staff and management.
• Demonstrated leadership and the ability to provide expert-level support for IT operations.
• Excellent interpersonal and customer service skills.
• Ability to multi-task in a high-demand environment.

Requirements:

• Advanced experience with ITSM and ticketing systems such as Jira or ServiceNow.
• Strong knowledge of Windows, macOS, Android, and iOS system administration.
• Strong knowledge of Mobile Device management systems
• Familiarity with Active Directory, Okta, Group Policy, and identity management solutions.
• Experience supporting enterprise applications such as Office 365, Google Workspace, Okta, and other SaaS platforms.
• The ability to solve higher-level technical issues requiring in-depth research and problem-solving, handling escalations involving integrations, software conflicts, or network connectivity.
• The ability to operate with high autonomy, making strategic technical decisions, and taking ownership of IT projects, infrastructure improvements, and security initiatives.
• The capability to provide expert guidance on IT policies, standards, and industry trends, while receiving general guidance from senior IT staff and management.
• Demonstrated leadership and the ability to provide expert-level support for IT operations.
• Excellent interpersonal and customer service skills.
• Ability to multi-task in a high-demand environment.

Preferred Qualifications:

• Industry certifications such as CompTIA A+, Network+, Microsoft, or Apple
• Certified Support Professional (ACSP) are a plus.
• Previous experience in corporate IT environments.