Customs Brokerage Agent

Job Description

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Core Competencies

Expeditors Core Competencies

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Proactive in problem-solving and escalating issues when necessary. Builds rapport and exhibits empathy, striving to improve customer satisfaction.
• Job Execution: Completes quality work that meets expectations. Committed to operational excellence and continuous improvement, ensuring compliance with policies, procedures, and regulations.
• Reliability: Meets deadlines, is punctual, organized, manages time effectively, and prioritizes tasks.
• Collaboration: Willingly assists colleagues and works harmoniously with others to benefit the company and customers.
• Communication: Listens effectively and communicates professionally, providing relevant information internally and externally.
• Culture: Promotes company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development: Participates in training (at least 52 hours/year), completes training timely, and pursues professional development goals.

Agent Core Competencies

• Timely and Accurate Billing and Accounting: Invoices correctly and on time, follows credit approval processes.
• Timely and Accurate Data Entry: Ensures data accuracy and monitors exception reports.
• Timely and Accurate Shipment Processing: Ensures smooth freight flow, follows procedures, and meets KPI standards.

Responsibilities

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Understand and interpret import/export customs SOPs to fulfill customer instructions.
• Accurately input data into operational systems.
• Prepare and verify customs declarations, assist with customs inspections, and liaise with customs authorities.
• Track and trace customs files and ensure compliance with regulations.
• Maintain strong relationships with customs officers and customers.
• Stay updated on regulatory requirements and ensure compliance.
• Respond promptly to emails and requests, escalate issues when necessary.
• Complete mandatory training (52 hours/year) and participate in training sessions.
• Promote compliance and uphold company’s cultural attributes.

Qualifications

Knowledge: Good understanding of customs brokerage processes, legislation, documentation, and transport modes. Hazardous Materials certification preferred.

Skills: Strong interpersonal, organizational, and computer skills. Fluent in English and Spanish.

Behaviors: Positive attitude, helpfulness, and adherence to cultural attributes.

Education & Experience: 6 months to 1 year related experience or training, or equivalent.