Customer Support Specialist

Pampa Talents; Buenos Aires; A distancia; ARS 52.719.000 - 72.490.000; Jornada completa

Descripción de la vacante

A dynamic tech company is seeking a Customer Support Specialist to assist users via email, chat, and phone. The ideal candidate has 1-2 years in customer support, excellent communication skills, and experience with the Intercom platform. This remote position requires availability during afternoon/evening hours and offers a supportive working environment aimed at helping individuals succeed. Join our mission to connect fitness enthusiasts worldwide.

Servicios

Annual paid vacation time: 10 calendar days

Observance of national holidays of Argentina

Quarterly evaluation of performance and salary raise

Formación

• 1-2 years in customer support, preferably in SaaS or tech.
• Proven experience with the Intercom platform is required.
• Must be available for consistent 2 PM - 7 PM PST schedule.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone.
• Resolve product or service problems for customers.
• Collect user feedback to improve the platform.

Conocimientos

Exceptional written and verbal communication skills

Strong problem-solving and troubleshooting abilities

Strong multitasking capabilities

High attention to detail

Customer-focused mindset

Fluent in conversational English

Educación

Bachelor's degree or equivalent experience

Herramientas

Intercom support platform

AI-powered support tools

Descripción del empleo

We are seeking a Customer Support Specialist who is passionate about helping people and delivering exceptional service. In this role, you’ll be the first point of contact for our users, assisting with questions, troubleshooting issues, and ensuring a smooth experience on our App. We’re looking for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to connect with and support our community.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely manner.
• Responding to support tickets from events attendees and event hosts
• Resolve product or service problems by clarifying the customer’s issue, determining the cause, and providing the best solution.
• Guide users on how to make the most out of our features.
• Maintain a positive and empathetic attitude toward users.
• Collect user feedback to help improve the platform and services.

Experience:

• 1-2 years in customer support (required), preferably in SaaS or tech
• Proven experience with Intercom platform (required)
• Ideally has experience in fitness, wellness, or event management industries
• Previous startup experience is a plus
• Experience working evening/non-traditional hours is beneficial
• Background in creating help documentation or video tutorials is advantageous
• Must be available for consistent 2 PM - 7 PM PST schedule

Academic Background:

• Bachelor's degree or equivalent experience

Skills:

• Exceptional written and verbal communication skills
• Strong writing ability - can craft clear, friendly, and professional responses
• Excellent problem-solving and troubleshooting abilities
• Strong multitasking capabilities - can manage 25-50 tickets per shift
• High attention to detail
• Ability to work independently during afternoon/evening hours
• Customer-focused mindset with genuine enthusiasm for helping others

Languages:

• Fluent in conversational English (required)
• Spanish/English bilingual abilities are a bonus

Technology:

• Proficient with Intercom support platform (required)
• Comfortable with AI-powered support tools and automation
• Strong technical aptitude for learning new software quickly
• Basic understanding of payment processing and SaaS billing is a plus
• Experience with multiple support platforms beyond Intercom is beneficial

Personality:

• Empathetic and patient
• Enthusiastic about helping others succeed
• Team player who contributes to knowledge sharing
• Self-motivated to work independently during afternoon shifts
• Continuous learner who stays updated on platform changes
• Positive attitude with ability to maintain high CSAT scores (85%+)
• Days and time of work shift: 2 - 7 PT
• Place of work: Remote
• Lunch break: 30 minutes
• Annual paid vacation time: 10 calendar days, request 30 days in advance of first day off.
• National holidays: Observance of national holidays of Argentina or country.
• Evaluation of performance and salary raise: Quarterly

We are bringing the world together through fitness.

Our product is the Shopify for fitness and sports communities. We are the social app for fitness.

We are a mission-driven team of high-performers backed by the very best VCs and angel investors.

If you’re passionate about helping others, want to see your work make a direct impact in thousands of ‘solopreneurs’ lives, and want to work alongside the very best people - we’d love to have you join our mission!