Customer Support Representative | $28/hr Remote

Crossing Hurdles; Argentina; Remote; ARS 36,896,000 - 64,569,000; Full time

Job summary

Crossing Hurdles is seeking an experienced executive/virtual assistant to support US-based clients from Argentina. You will place and receive phone calls, coordinate reservations, gather information, and handle multiple tasks with accuracy.

The role requires fluent English, strong phone etiquette, reliable internet, and a quiet workspace. Hospitality, restaurant, or travel industry familiarity is a plus. Experience with remote collaboration and autonomous work will help you succeed.

Qualifications

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality headset.
• Experience in hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.

Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Skills

Executive assistance

Virtual assistance

Concierge services

Customer support via phone

Job description

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.