Customer Support Agent

DolarApp; Buenos Aires; Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

A financial technology company in Buenos Aires seeks a Customer Champion to handle and resolve customer issues swiftly. The ideal candidate is fluent in English and Spanish, has at least 2 years of customer support experience, and is driven to enhance customer satisfaction. The role emphasizes problem-solving and teamwork in a fast-paced environment. Benefits include a competitive salary and a performance-based bonus.

Servicios

Competitive salary

Discretionary performance cash bonus

Latest technology

Strong team support

Formación

• At least 2 years of experience in Customer Support.
• Ability to solve problems effectively.
• Eager to go the extra mile for customers.

Responsabilidades

• Handle customer complaints efficiently.
• Collaborate with the Operations team to solve customer problems.
• Ensure customer issues are resolved effectively.

Conocimientos

Fluency in English

Fluency in Spanish

Problem Solving

Empathy

Resourcefulness

Teamwork

Descripción del empleo

What you'll be doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.

• Solve problems: solve problems our customers face by collaborating with the rest of the Operations team, and come up with product proposals to decrease the workload.

• You will get things done: beyond the scope of work and priorities, it is in the DNA of our Operations function to do whatever it takes to win.

What you'll need

• Fluency in English and Spanish and/or Portuguese, verbal and written

• At least 2 years of experience in Customer Support

• Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution

• Eager to work hard and go the extra mile to make our customers happy

• Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarApp

• Resourcefulness, with attention to detail and due diligence

• Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

Benefits

• Competitive salary

• Discretionary performance cash bonus

• Latest technology to work with

• Strong team that will help you improve your skills

About Us

• At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances

• We are a product oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up

• We’ve hired some of the most talented people out there who have done it before – and we want you to join them