Customer Success Manager

Sur; Buenos Aires; A distancia; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

Join a dynamic company as a Customer Success Manager, where your mission is to enhance client relationships and streamline their processes. You will develop outreach strategies, manage projects, and communicate results to clients. This role requires a resourceful and adaptable mindset, with an emphasis on B2B sales and project management. Work remotely while collaborating with a diverse range of clients in an innovative environment. If you're passionate about ensuring customer satisfaction and driving success, this is the perfect opportunity for you.

Formación

• Experience in B2B sales and client management.
• Proficient in Google Workspace tools for project management.

Responsabilidades

• Develop outreach strategies and manage client projects.
• Create and optimize lead lists and outreach campaigns.

Conocimientos

B2B Sales Understanding

Native Level English

Project Management

Client Communication

Adaptability

Herramientas

Google Workspace

Smartlead.ai

Instantly.ai

Apollo.io

Airtable

Descripción del empleo

As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are:- Build strong long term relationships with clients- Manage projects to make sure everything is done timelyResponsibilities:- Develop outreach strategy with clients- Create targeted lead lists- Create & manage outreach campaigns- Review client KPI's & optimize based on results- Escalate requests to clients & brainstorm with client to address them- Communicate with clients about campaign results- Report internally & externally on campaign results- Manage client projects to make sure they are done on time- Keep project management & client Google Drive is up to date- Ad-hoc projectsTasks:Daily- Creating lead list & script strategies- Creating and uploading campaigns- Updating project statuses in our internal systems- Proactively updating and reaching out to clients- Optimizing campaigns & reporting data internally- Onboarding calls with new clients- Client strategy and check-in callsWeekly- Send weekly reports to clients- Set weekly initiatives / projects for the following weekRequirements:- Understanding of B2B sales- Resourceful & adaptable mindset- Native level English speaking & written skills- Reliable internet and quiet office space- Tech setup for remote work (webcam, microphone)- Experience with Google Workspace (Google Drive, Google Docs, Google Sheets)- Available from 8am to 4pm Eastern Time, Monday-FridayBonus Experience:- Experience with any of the following tools- Smartlead.ai- Instantly.ai- Apollo.io- Airtable- Experience as an entrepreneur or working in a startup/fast paced environmentBenefits:Position: Customer Success ManagerWorking Hours: Monday - Friday, 8 AM to 4 PM ESTSalary Range: $1500 - $3000 USDPayment Frequency: MonthlyType of Contract: Independent ContractorOnly CVs in English will be considered to participate in the process.

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