Bilingual Customer Retention Specialist

eTeacher Group Ltd.; Argentina; Presencial; ARS 43.272.559 - 57.696.746; Jornada completa

Descripción de la vacante

eTeacher Group Ltd. is looking for a candidate to join our team focused on customer retention. The ideal candidate will handle customer concerns, resolve issues, and prevent cancellations while maintaining a positive attitude. Bilingual communication in English and Spanish is essential.

Key responsibilities include performing outbound calls and ensuring customer satisfaction through effective problem-solving. Competitive pay and incentives based on experience are provided, along with a supportive remote working environment.

Formación

• Bilingual (English/Spanish) is a must.
• Good home office working environment with high-speed internet.
• Strong problem-solving and conflict-resolution skills.

Responsabilidades

• Perform outbound calls and email interactions to address customer needs.
• Provide immediate follow-up on customer complaints.
• Use tools to retain customers and resolve issues.

Conocimientos

Bilingual (English/Spanish)

Excellent communication skills

Strong problem-solving skills

Attention to detail

Negotiation skills

Descripción del empleo

eTeacher Group Ltd. is looking for a candidate to join our team focused on customer retention. The ideal candidate will handle customer concerns, resolve issues, and prevent cancellations while maintaining a positive attitude. Bilingual communication in English and Spanish is essential.

Key responsibilities include performing outbound calls and ensuring customer satisfaction through effective problem-solving. Competitive pay and incentives based on experience are provided, along with a supportive remote working environment.