Customer Service Representative

OfficeTwo; Municipio de Esquel; Hybrid; ARS 23,684,000 - 35,526,000; Full time

Job summary

OfficeTwo is seeking a Customer Service Representative to support a growing home services business in a hybrid role in Buenos Aires. You will manage leads, conduct outbound follow-ups, and ensure a smooth customer experience from first contact to job completion.

This full-time position emphasizes strong English communication, high-volume calling, and meticulous organization. You will work with sales and operations, provide timely updates, and assist with estimates and multi-channel client

Qualifications

• Must have strong English communication skills.
• Experience handling inbound and outbound calls.
• Comfort with high-volume outbound calling.
• Strong organizational and follow-up skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Handle incoming calls from new and existing leads and perform outbound follow-ups.
• Manage clients from initial inquiry to project completion with timely internal updates.
• Support sales efforts and assist with virtual estimates when needed.
• Communicate with clients via phone, email, and social channels and track leads.

Skills

English fluency

Inbound/outbound calls

High-volume calling

Organization

Independent work

Job description

Customer Service Representative (Front Office)

Full-Time, Hybrid Buenos Aires

Salary USD $1400 + commissions

We are looking for a Customer Service Representative to support a growing home services business. This is a key front office role focused on lead management, outbound calling, and ensuring a smooth customer experience from first contact to job completion.

This role is ideal for someone highly organized, proactive, and comfortable handling a high volume of calls, especially outbound follow-ups for marketing leads.

You’ll work closely with internal sales and operations teams and play an important role in making sure no lead is missed and every client is properly supported.

What You’ll Do

You’ll handle incoming calls from new and existing leads and make consistent outbound calls to follow up on leads from platforms like Yelp and Angi. You’ll manage clients throughout the entire process, from initial inquiry to project completion, ensuring internal follow ups happen on time. You’ll support sales efforts, assist with virtual estimates when needed, communicate with clients across phone, email, and social channels, and help track leads and basic marketing data. You’ll also step in to support other front office tasks when required.

What We Are Looking For

We’re looking for someone with strong English communication skills who is comfortable on the phone and confident making outbound calls. You should be detail-oriented, reliable, and able to manage multiple tasks at once in a fast-paced environment. Experience in customer service or front office roles is important, ideally within home services or a similar industry.

Must-have Skills

• Strong verbal and written English
• Experience handling inbound and outbound calls
• Comfort with high-volume outbound calling
• Strong organization and follow-up skills
• Ability to work independently with minimal supervision

Nice to have

• Experience working with leads from platforms like Yelp or Angi
• Background in roofing, construction, or home services
• Sales support or estimating experience

Role details

This is a full-time independent contractor role.

Schedule is Monday to Friday from 7 am to 2 pm (Pacific Time), with Saturdays from 10 am to 3 pm Pacific Time. No Sunday work.

Monthly base salary is USD $1,400, plus commissions.