Customer Service Agent – Spanish

Xtendo Global; Comisión de Fomento de Perú; Ibrido; ARS 25.547.000 - 38.321.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training provided

Growth opportunities

Collaborative environment

Descrizione del lavoro

Xtendo Global is hiring for a remote Customer Service role from Peru. You will respond to inquiries via phone, email, and live chat, keep CRM records, and guide customers through orders, returns, and exchanges. The role emphasizes accuracy, helpfulness, and timely resolutions.

We provide training, growth opportunities, and a collaborative team environment. Join us to develop product knowledge, work with cross‑functional teams, and contribute to process improvements in a fast‑moving setting.

Competenze

• Previous experience in customer service, call center, or administrative tasks.
• Education in Administration, Economics, or related fields.
• Attention to detail and experience in telephone management.
• Knowledge of CRMs, advanced Excel, Google Suite.
• C1 English and/or Portuguese (desirable).

Mansioni

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.
• Keep detailed records of customer interactions in the CRM system.
• Update the database with relevant customer information and their inquiries.
• Assist customers with order, return, and exchange processes.
• Guide customers in the use of products and services, providing basic technical solutions when necessary.
• Identify and communicate areas for improvement in customer service processes.
• Participate in ongoing training and development sessions to improve skills and product knowledge.
• Work closely with other departments to resolve complex issues and ensure customer satisfaction.
• Share customer feedback and suggestions with the management team to improve the customer experience.

Conoscenze

Customer service experience

Strong communication skills

CRM familiarity

Advanced Excel

Google Suite

C1 English/Portuguese

Formazione

Administration, Economics or related field

Strumenti

CRM tools

Microsoft Excel

Google Workspace

Descrizione del lavoro

In a remote work mode from Peru, this is an opportunity for individuals with customer service experience, strong communication skills, and familiarity with CRM tools. We offer training, growth opportunities, and a collaborative environment. Join our team!

Key Responsibilities:

Customer Service

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.

Information Management

• Keep detailed records of customer interactions in the CRM system.
• Update the database with relevant customer information and their inquiries.

Support and Assistance

• Assist customers with order, return, and exchange processes.
• Guide customers in the use of products and services, providing basic technical solutions when necessary.

Continuous Improvement

• Identify and communicate areas for improvement in customer service processes.
• Participate in ongoing training and development sessions to improve skills and product knowledge.

Collaboration

• Work closely with other departments to resolve complex issues and ensure customer satisfaction.
• Share customer feedback and suggestions with the management team to improve the customer experience.

Profile we are looking for:

• Previous experience in customer service, call center, or administrative tasks.
• Education in Administration, Economics, or related fields.
• Attention to detail and experience in telephone management.
• Knowledge of CRMs, advanced Excel, Google Suite.
• C1 English and/or Portuguese (desirable).

Competencies we value:

• Inspiring leadership.
• Emotional intelligence.
• Analytical and planning skills.
• Adaptability and positive attitude.
• Communication and resolution skills.
• Time management and prioritization.
• Customer and detail orientation.

What do we offer you?

A dynamic and challenging environment, where your analytical skills, empathy, and communication will be key to making a difference. You will have the opportunity to work in a constantly evolving organization with a growth-oriented culture.