Customer Service / Administrative Specialist

Workana Llc; Ciudad de Mendoza; Remote; ARS 45,437,000 - 81,786,000; Full time

Benefits offered by this job

Work from home

Job summary

Workana Llc is hiring a Remote Customer Service Representative to be the primary liaison for clients, handling insurance sales inquiries and benefits administration while promoting services via outbound channels. The role emphasizes multilingual communication, data analysis, and collaboration with marketing to improve engagement and retention.

As a fully remote, paid position, you will develop skills in sales, customer service, and communication from home, with comprehensive training and

Qualifications

• Experience in outside sales, retail sales, or telemarketing with customer interaction.
• Strong negotiation and communication skills in multiple languages.
• Familiarity with sales administration and data analysis.
• Desirable knowledge of insurance sales or benefits administration.
• Excellent customer service and understanding of handling sensitive information.
• Ability to work independently in a remote setting and stay productive.

Responsibilities

• Act as the main liaison for clients, delivering exceptional service through various channels.
• Handle inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms and solutions with clients in line with company policies.
• Support sales administration tasks: processing documents, updating records, tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to boost client engagement and retention.

Skills

Outside sales

Telemarketing

Negotiation

Multilingual

Remote work

Job description

Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

• Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
• Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
• Familiarity with sales administration processes and analysis skills to interpret client data effectively
• Knowledge of insurance sales or benefits administration is highly desirable
• Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
• Ability to work independently in a remote setting while maintaining high productivity and organization
• Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

• Work from home

Work Location: Remote