Customer Ops & Service Success Lead - Flexible Hours

Trinetix; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous learning

English/Spanish language classes

Medical insurance

Mental health support

Specialized benefits program

Flexible working hours

Inclusive and supportive culture

Descripción de la vacante

Trinetix is seeking a skilled Customer Ops Success Manager / Service Manager to enable customers in achieving business outcomes by driving service performance and continuous improvement across the lifecycle.

Responsibilities include leading service reviews, aligning operations with customer needs, and delivering actionable insights to improve service experience. You will collaborate with sales, product, and support teams in a global, multicultural environment.

Formación

• 5+ years in telecom, service management, or customer operations.
• Solid technical understanding of telecom services including IP, WDM, and fiber.
• Strong analytical, reporting, documentation, and presentation skills.
• Experience using analytics tools such as Qlik.
• Fluent written and spoken English.

Responsabilidades

• Build customer success and service value realization across assigned strategic customer relationships.
• Drive customer-facing service performance, review outcomes, and improvement follow-up.
• Align operational delivery between customer expectations, product capabilities, and support processes.
• Translate customer feedback into service improvements and portal adoption insights.
• Lead customer-facing problem management with operational teams.
• Document, report, and provide governance input for service management activities.
• Represent customer requirements in portals, SLAs, reporting, and system developments.

Conocimientos

Telecom knowledge

Analytical skills

Reporting skills

Presentation skills

Qlik analytics

Stakeholder management

English fluency

Customer focus

Cross-cultural collaboration

Educación

University degree or equivalent relevant experience

Herramientas

Qlik

Descripción del empleo

Trinetix is seeking a skilled Customer Ops Success Manager / Service Manager to enable customers in achieving business outcomes by driving service performance and continuous improvement across the lifecycle.

Responsibilities include leading service reviews, aligning operations with customer needs, and delivering actionable insights to improve service experience. You will collaborate with sales, product, and support teams in a global, multicultural environment.