Brand Voice & Community Manager - B2B Tech

Xometry; Buenos Aires; Hybrid; ARS 135.820.000 - 196.185.000; Vollzeit

Zusammenfassung

Xometry is seeking a Social & Community Manager to own the brand voice across organic social and community spaces, daily engagement, and triage of inquiries. You will be the face of Xometry online, shaping how buyers and suppliers experience the brand.

You will lead content calendars, work with our agency on production, establish a servicing triage process, and pull in subject matter experts when credibility is required.

Qualifikationen

• 7+ years experience managing organic social and/or online community programs, ideally in a B2B or technical industry.
• Strong writing skills and a distinct, adaptable voice — comfortable engaging authentically in forums, Reddit, and other community spaces.
• Experience with or working knowledge of social listening/servicing tools.
• Ability to triage and prioritize inbound engagement, knowing when to respond directly and when to loop in subject matter experts.
• Comfort partnering with an agency on content production while retaining ownership of voice and strategy.
• A proactive, community-first mindset — you notice what's happening in the conversation and show up in it.

Aufgaben

• Serve as the face of Xometry and operational lead for organic social & community — owning daily voice, community engagement, and servicing triage
• Represent Xometry in buyer and supplier communities (forums, Reddit, YouTube)
• Stand up a social listening/servicing tool
• Own the social content calendar and partner with the agency on content creation
• Establish a servicing triage process for community and social inquiries

Kenntnisse

Social media management

Community management

B2B / technical writing

Voice & tonality

Content calendar

Agency collaboration

Tools

Social listening tools

Jobbeschreibung

Xometry is seeking a Social & Community Manager to own the brand voice across organic social and community spaces, daily engagement, and triage of inquiries. You will be the face of Xometry online, shaping how buyers and suppliers experience the brand.

You will lead content calendars, work with our agency on production, establish a servicing triage process, and pull in subject matter experts when credibility is required.