Customer Experience Associate with German and English (Phone Support), Bulgaria

Medium; La Sofía; Híbrido; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A leading cryptocurrency platform is seeking a Customer Support Associate to handle customer interactions and resolve issues. Applicants must have a high school diploma and prior experience in customer support. Proficiency in English and German is essential. The role offers competitive salary and benefits, including medical insurance and flexible work arrangements.

Servicios

Competitive salary

Medical insurance package

Attractive annual leave entitlement

Flexi-work hour and hybrid or remote set-up

Internal mobility program

Crypto.com visa card provided upon joining

Formación

• High school diploma is required.
• Experience in customer support role is mandatory.
• Must have strong written and verbal communication skills.
• Proficiency in both English and German is required.

Responsabilidades

• Manage incoming contacts from existing or potential customers.
• Identify and assess customers' needs to achieve satisfaction.
• Resolve product or service problems.
• Maintain customer records by updating account information.

Conocimientos

Communication Skills

Problem-Solving Skills

Organizational Skills

Integrity

Teamwork

Educación

High School Diploma

Herramientas

Computer Literacy

Descripción del empleo

Responsibilities

• Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
• Manages incoming contacts from existing or potential customers;
• Initiates outbound contacts to existing or potential customers;
• Identifies and assesses customers’ needs to achieve satisfaction;
• Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
• Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
• Meets personal/team targets;
• Maintains customer records by updating account information;
• Recommends potential products or services to management by collecting customer information and analyzing customer needs;
• Prepares product or service reports by collecting and analyzing customer information if required;
• Contributes to team effort by accomplishing related results as needed;
• Works with their line manager and all respective functions to ensure proper customer service is being delivered;
• Handles changes;
• Goes the extra mile to engage customers;
• Executes other tasks related to the fulfillment of all described above.

Job Requirements

• High school Diploma;
• Based in Sofia;
• Experience in a relevant customer support role is mandatory;
• Experience in the field of fintech is not mandatory;
• The Associate must have a reasonable understanding of the Company’s business, its technical, financial, and organizational structure;
• The Associate must be able to communicate effectively with people at all levels both inside and outside the Company, and should have strong written and verbal communication skills. In addition, the Associate must stand out with excellent organizational skills, decision-making skills, effective problem-solving skills, as well as skills to work independently and in a team;
• Integrity, initiative, perseverance, discretion, ability to respect the personal dignity and rights of each employee, interest in the financial technologies and services field, and motivation to occupy the position;
• Proficiency in both English and German; excellent computer literacy.

Life @ Crypto.com

Life @ Crypto.com emphasizes a transformational and proactive working environment with opportunities for growth, collaboration and innovation. We are committed to diversity and inclusion and have a supportive team culture.

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining
• Our benefits packages vary depending on region requirements; learn more from our talent acquisition team.

About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is Cryptocurrency in Every Wallet™. We are committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Personal data provided by applicants will be used for recruitment purposes only.