Customer Care Supervisor

Ghidini Rodil; Buenos Aires; Híbrido; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

Una empresa en crecimiento busca un Supervisor de Atención al Cliente para unirse a su equipo multicultural en Buenos Aires. En esta emocionante posición, serás responsable de liderar un equipo, monitorear indicadores clave de desempeño y fomentar un ambiente de trabajo óptimo. La compañía, reconocida como un excelente lugar para trabajar, ofrece beneficios atractivos como días libres por cumpleaños, reembolsos por clases de inglés y oportunidades de desarrollo profesional. Si tienes pasión por el liderazgo y el servicio al cliente, esta es la oportunidad perfecta para ti.

Servicios

Día libre por cumpleaños

Cursos en Udemy

Reembolso por clases de inglés

Reembolso educativo

Asignación para home office

Formación

• Mínimo dos años de experiencia como líder de equipo.
• Experiencia en atención al cliente es esencial.

Responsabilidades

• Liderar un equipo de 15 a 30 personas y monitorear KPIs.
• Entrenar, motivar y dirigir al equipo para lograr calidad superior.

Conocimientos

Inglés avanzado

Liderazgo de equipos

Atención al cliente

Educación

Experiencia en servicio al cliente

Experiencia en centro de servicios compartidos

Descripción del empleo

Are you looking to join a growing team that is dedicated to helping people thrive in a connected world? We are looking for a Customer Care Supervisor to join Assurant's Global Capability Center in a hybrid role at our Retiro, CABA location.

What Makes Us Different?

1. Work in a multicultural environment, interacting with people from different countries.
2. Work for an award-winning company, recognized for more than 12 years as a Great Place to Work in Argentina.
3. Birthday day off.
4. Udemy Learning.
5. English lessons reimbursement.
6. Educational refund (if you are studying any career related to the business, you receive up to ARS 90.000 monthly reimbursement).
7. Home office allowance.

What will be my duties and responsibilities in this job?

1. Lead a team of 15 to 30 people, monitor KPIs, and train, coach, motivate, and direct the team while creating an environment that encourages commitment, increased productivity, and superior quality.
2. Participate in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team and to provide an opportunity to implement any necessary procedural changes.
3. Partner with the manager on process improvements and workflow to ensure business objectives are met.
4. Train, coach, and engage team members while fostering teamwork and an optimal work environment.
5. Discuss and help prioritize team development needs aligned with business priorities and employees’ current roles or future career interests, including identifying on-the-job development opportunities and providing ongoing feedback and coaching.

What are the requirements needed for this position?

1. Advanced English level.
2. At least two years of experience working as a team leader.
3. One or more years of experience in a Customer Service position.
4. Experience working in a Shared Services Center is a plus.