Customer Ambassador

Nir Yu; Argentina; Presencial; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A leading customer service company is seeking a Customer Ambassador in Argentina to engage with customers via phone, email, and live chat. You will provide clear solutions and maintain records using CRM tools while collaborating with your team to achieve high customer satisfaction. Ideal candidates should have strong communication skills, a positive can-do attitude, and 1 year of experience in a customer-focused role.

Formación

• 1 year of experience in a customer-focused environment preferred.
• Excellent relationship-building and interpersonal skills.
• Powerful and persuasive communication.
• Strong problem-solving and decision-making abilities.

Responsabilidades

• Engage with customers through multiple channels.
• Provide straightforward solutions and maintain accurate records.
• Collaborate with the team to meet targets and enhance satisfaction.

Conocimientos

Problem-solving

Clear communication

Relationship building

Tech proficiency

Organizational skills

Descripción del empleo

The Role:

As an Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers. Being able to handle customer queries effectively requires patience, clarity, problem-solving skills, and providing the best product knowledge possible. We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.

Responsibilities:

• Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression.
• Clear communicator: Use jargon-free, straightforward solutions, guiding our customers with ease and confidence.
• Active Listener: Keep track of stories and solutions by maintaining accurate records in our CRM tools.
• Collaborate and Conquer: Work together with your team to smash targets and elevate customer happiness to new heights.

Requirements:

• 1 year of experience working in a customer-focused environment preferred.
• Your relationship-building prowess and interpersonal skills are excellent.
• Your communication is powerful and persuasive, capable of influencing customers and colleagues.
• Ability to demonstrate problem-solving and decision-making skills in time-sensitive situations.
• With a professional, positive approach, your "can-do" attitude, self-motivation, and readiness to go beyond are what make you stand out.
• You are firm in the face of pressure, adapting your methods with grace and wisdom.
• Strong organizational skills and the ability to prioritize/multi-task easily with limited supervision.

Soft Skills:

• Kind-hearted and cool-headed: Empathetic and understanding.
• Tech proficient: Comfortable using CRM software and MS Office.
• Problem-Solver: Loves a good challenge and approaches problems with a can-do attitude.
• Using multiple tools to enhance customer experience efficiently.
• Eager Learner: Not just looking for a job, but wanting to make a difference.